Assistant Team Leader

Goodwill of Central Florida•Orlando, FL

4d•$27 - $27•Onsite

About The Position

Under the direction of the Team Leader, the Assistant Team Leader helps generate revenue and control expenses while overseeing personnel, scheduling, reporting, supplies, safety, security, and customer service. The role supports store operations within budget and Goodwill policies, ensures donations are handled and processed properly, and helps maintain the store’s image, facilities, inventory, and property. The Assistant Team Leader also assists the Team Leader and Production Manager with production goals, maintains compliance with CARF standards, and performs other assigned duties.

Requirements

High school education or equivalent is required.
At least five years of retail experience and three years of supervisory experience are required.
Ability to adhere to the organization’s Core Principles.
Ability to operate a cash register and calculator and perform basic computer tasks.
Ability to work independently with minimal instruction or direction from the Team Leader.
Knowledge of product recalls and unacceptable donated goods.
Skill in maintaining inventory, sales, and store records.
Ability to supervise, train, develop, and mentor team members effectively.
Ability to calculate variances, discounts, interest, proportions, percentages, and area, and apply basic algebra and geometry.
Beginner-level knowledge of MS Word, Excel, and Outlook.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write reports and correspondence; and speak effectively before groups.
Ability to solve practical problems with limited standardization and interpret written, oral, diagrammed, or scheduled instructions.
Reliable means of transportation.
Must be available to work evenings and weekends.
Must be able to close the store at least twice per week.

Nice To Haves

College education or equivalent of five years of retail management.
Working experience with people who have disabilities.
Previous Goodwill experience.

Responsibilities

Ensure 100% world-class customer service for employees and customers.
Hire, train, develop, supervise, and evaluate team members in accordance with Goodwill policies, procedures, and job descriptions.
Help operate the store within budgeted expense-to-revenue ratios and donor-per-square-foot goals.
Ensure proper stewardship, handling, and processing of donations in accordance with GICF policies and procedures.
Schedule staff and maintain labor and payroll in accordance with GICF policies and procedures.
Maintain the store’s image, facilities, loss prevention, safety, and security.
Order and securely maintain supplies and other GICF property within established budgets and practices; supply orders require Team Leader approval.
Under the Team Leader’s supervision, handle cash and end-of-day reports, safety inspections, stock-on-hand records, donation verification, Paycom reporting, incident and accident reports, petty cash and expense reports, purchasing and supply orders, store leadership reports, floor allocation, team meeting minutes, weekly scheduling, and work-order requests.
Complete all reports accurately and on time.
Help the Team Leader and Production Manager meet production goals.
Maintain compliance with Commission on Accreditation of Rehabilitation Facilities (CARF) standards.
Keep informed about products, industry trends, and competitive pricing through comparative shopping.
Perform assigned duties and management responsibilities in accordance with the organization’s Guiding Principles.
Attend assigned in-service and related training and, when asked, participate in activities outside Goodwill.
Close the store at least twice per week.