Assistant Team Leader

Goodwill of the Finger Lakes•Canandaigua, NY

2h•$0 - $24•Onsite

About The Position

The Assistant Team Leader supports the Store Team Leader and assigned store(s) in processing and merchandising donated and new merchandise. When serving as Leader on Duty (LOD), this position ensures that safety, sales, production, programs and services, and other standards are maintained. The role partners with the Donated Goods Retail Administration team, People Resources, and Workforce Development to ensure activities are consistent with Goodwill of the Finger Lakes’ mission, vision, and values. The position manages production and merchandising for assigned departments, helps develop and maintain merchandise displays, maintains company asset security, and serves as Safety Ambassador for the assigned location. As LOD, the Assistant Team Leader helps oversee safe operations, cash handling, reporting, employees, and customer concerns. The role also helps maintain a clean store and working equipment and performs other assigned tasks. The Assistant Team Leader directly supervises store team members, volunteers, and community service personnel in the assigned operation. Supervisory duties include providing input on hiring, training, scheduling and assigning work, performance appraisals, employee recognition and discipline, and resolving complaints and problems in coordination with the Store Team Leader.

Requirements

High school diploma or GED.
At least one year of retail experience.
At least six months of supervisory experience.
Ability to read and understand documents such as receipts, time cards, and policy manuals.
Ability to write routine reports and communicate clearly and effectively with employees and customers.
Ability to calculate discounts, percentages, interest, and sales volumes.
Proficiency in Microsoft Office programs, including Word, Excel, and Outlook.
Open and flexible availability, including willingness to work evenings and weekends.
Ability to perform essential duties satisfactorily with or without reasonable accommodation.

Nice To Haves

Associate’s degree.

Responsibilities

Manage production and merchandising of assigned departments, meeting or exceeding production goals and identifying efficiencies or continuous improvements with the Store Team Leader.
Communicate production goals and their connection to Goodwill’s mission, motivate team members, and perform team-member duties when staffing needs arise.
Train new employees on operational processes and procedures and provide follow-up training or retraining as needed.
Monitor merchandise levels on the sales floor and adjust production goals and the pull process as necessary.
Provide input for employee scheduling and accurately record hours worked for the assigned operation.
Develop merchandise displays with the Store Team Leader, maintain displays, and keep racks and fixtures to standards.
Maintain proper security of company assets and serve as Safety Ambassador for the assigned location.
Assist the Store Team Leader with employee meetings for the assigned operation as needed.
Serve as Leader on Duty according to the schedule, ensuring safe work practices and a neat, clean, and organized facility.
Help supervise cash drawer balances, deposits, cash register operations, and accountability of transactions; balance cash and deposit receipts as required.
Assist with transmitting required reports and supervising employees.
Review customer concerns and resolve them appropriately.
Maintain the interior and exterior of the store, including vacuuming, dusting, cleaning bathrooms, and mopping floors.
Help keep store equipment in working order and promptly notify Facilities, the Warehouse, or Information Technology of defects or problems, as appropriate.
Directly supervise assigned team members, volunteers, and community service personnel, including planning, assigning, and directing work and addressing complaints and problems.
Perform other tasks as assigned.