Assistant Team Leader - SOS

Argus Community Inc•New York, NY

5d•$33 - $36

About The Position

The Assistant Team Leader is a licensed clinician who supports the Team Leader in overseeing Safe Options Support (SOS) program operations. The role involves coordinating schedules, conducting meetings, guiding and supervising team members, and helping maintain program standards, communication, and a supportive team environment. The position includes field-based work, on-call coverage, and flexible hours, including overnight work as needed. The Assistant Team Leader leads outreach and engagement for people experiencing homelessness, assesses immediate and ongoing needs, and supports access to shelter, housing, health care, behavioral health care, and other community resources. The role coordinates transition planning and community care plans, collaborates with providers and other stakeholders, provides counseling and crisis support, and monitors participant progress. The Assistant Team Leader also reviews documentation, conducts psychosocial assessments, supports housing placement and retention, and contributes to team training, mentorship, data reporting, and program operations.

Requirements

Licensed master’s degree or higher in social work, mental health counseling, nursing, or psychology.
At least 3 years of post-master’s work experience in behavioral health and/or criminal justice; experience with the target population is preferred.
Flexibility to work overnight hours, including weekends and holidays, as needed to provide 24-hour SOS program coverage.
Knowledge of homeless resources, NYC shelter systems, and MTA transit systems.
Experience working with homeless and precariously housed populations.
Knowledge of mental illness, serious emotional disturbances, and substance use disorders.
Knowledge of treatment, rehabilitation, and community support programs for recipients or residents, families, and staff.
Knowledge of techniques for identifying, assessing, and preventing potentially violent behavior, including crisis management and de-escalation.
Experience with group work.
Ability to develop, evaluate, implement, and modify clinical treatment interventions to meet individual recipients’ needs.
Ability to prepare accurate and timely reports.
Ability to serve as a role model to staff and stakeholders.
Ability to work with members, networks, families, and government staff in a caring and respectful manner, with consideration for cultural differences.
Ability to use strength-based and recovery-oriented approaches, including harm reduction, motivational interviewing, and trauma-informed care.
Availability to work a flexible schedule in response to participant needs.
Computer proficiency with Electronic Health Record systems and Microsoft applications, including Word, Excel, and PowerPoint.
Knowledge of health and community support programs and systems.

Nice To Haves

Experience working with the target population.

Responsibilities

Lead the overnight SOS team in outreach to locate and engage street homeless individuals who need immediate assistance.
Build trusting relationships with people experiencing homelessness and provide support, empathy, and guidance.
Connect individuals with shelter or emergency housing resources and address their immediate safety and other needs.
Collaborate with shelters, housing providers, and other community partners to facilitate access to services and resources.
Engage participants at transit-system hangouts or hotspots, or during inpatient hospital or emergency department stays, and participate in transition planning and assessment of community supports.
Conduct outreach to communities, Street Outreach Teams, police, hospitals, providers, family members, caregivers, and others to identify individuals who may benefit from referral to an SOS CTI Team.
Assess participants’ immediate needs, including health, safety, clothing, food, income and benefits, and shelter.
Monitor discharge and ongoing care planning before and after participants transition to the community.
Establish collaborative relationships and serve as a liaison with community providers, Managed Care Plans, and Housing Contractors.
Provide short-term counseling, including coping skills, trauma-informed support, decision-making support, risk assessment, and safety planning.
Supervise team members; orient new staff to policies and procedures; and provide ongoing training and mentorship.
Collect and report data as required and adhere to productivity standards.
Participate in developing and implementing community care plans that include formal and informal supports and promote quality of life and meaningful community activities.
Assess housing supports and assist homeless participants with housing applications, interview preparation, provider follow-up, move-in support, obtaining supplies, and learning the neighborhood.
Work with participants and housing providers to address clinical issues affecting participants’ ability to obtain, manage, or retain supportive housing.
Coordinate with community providers to connect recipients with appropriate services during community transitions and exchange collateral information.
Accompany participants to initial behavioral health and medical appointments; provide appointment navigation, travel training, reengagement support, barrier identification, and referrals.
Review documentation and conduct comprehensive psychosocial assessments of medical, psychiatric, housing, and other social needs.
Obtain historical and collateral information about participants’ behavioral and physical health, substance use, and criminal history.
Monitor, evaluate, and document participant progress toward care plan goals.
Provide individual and group counseling to support prevention, independent community living, and mental and emotional health, including support with relationships, substance use, stress and symptom management, daily living activities, medication management, and housing readiness.
Conduct ongoing family conferences and provide psychoeducation to families and other members of participants’ support networks.
Provide after-hours on-call crisis intervention when needed, including respite referrals and other diversion and stabilization services.
Respond to and coordinate requests from the SOS On Call line and individuals in need.
Attend and participate in team meetings and supervisory sessions.
Perform other related duties as assigned.