Assistant Studio Manager, South Boston
About The Position
B/SPOKE Studios is a growing boutique fitness brand in the Boston area, offering Strength, Yoga, Pilates, and Indoor Cycling. Founded in 2014, the company emphasizes community and a positive member experience. This is a founder-led company with clear goals and ambitions for future growth. The mission is to inspire movement, connection, and lasting well-being, with a vision to be the most trusted and inspiring fitness community in every market entered. Core values include building trust through transparency and respect, embracing growth through curiosity and feedback, leading with humility and a team-first approach, and pursuing excellence with a 'Play to Win' mindset where details matter.
Requirements
- Full-time leadership position.
- Lead and manage daily operations of the B/SPOKE South Boston location.
- Ensure smooth studio operation.
- Ensure exceptional customer experience.
- Ensure adherence to brand standards.
- Manage a high-performance team.
- Maintain a positive team culture.
- 40 hours/week.
- Flexible work schedule.
- Availability for weekday shifts (AM/Noon/PM), weekends, and holidays.
- Support with weekend/holiday on-call schedule.
- Active participation in the B/SPOKE Brand (e.g., regularly taking classes and participating in internal and external events).
Nice To Haves
- Experience with Shopify platform.
- Experience with payroll processing.
- Experience with budget management and financial reporting.
Responsibilities
- Assist in recruiting, training, and developing front desk staff.
- Foster a culture of teamwork, feedback, and continuous growth.
- Assist in conducting quarterly syncs and providing regular feedback to the front desk team.
- Oversee staff scheduling, including coordination of monthly fixed schedules and shift swaps.
- Act as a leader and liaison within the team, aligning them with the company mission, goals, and initiatives.
- Foster a positive and supportive team culture.
- Handle tasks related to retail management, including receiving, sorting, tagging, and distribution of merchandise.
- Monitor online orders and manage the Shopify platform.
- Oversee front desk staff payroll, reviewing, auditing, and approving bi-weekly.
- Support implementing sales and marketing strategies to acquire and retain new customers, including targeted client outreach.
- Help maintain a welcoming and inclusive environment for clients.
- Address client inquiries, complaints, and issues promptly and professionally.
- Ensure the studio is clean, well-maintained, and supplied with necessary equipment.
- Process implementation and accountability.
- Safety equipment maintenance & inventory.
- Audio diagnostics & maintenance.
- Cleaning Schedules and Cleaning Team Management.
- Equipment diagnostics.
- Inventory/Supply ordering, planning & organization.
- Help track and analyze key metrics related to studio performance, client engagement, and marketing efforts.
- Assist in creating regular reports to provide insights into the effectiveness of various initiatives.
- Aid in tracking revenue, managing budgets, and reporting financial performance to senior leadership.
- Assist in identifying opportunities to improve profitability and efficiency.
Benefits
- Competitive compensation
- Health and wellness perks, including studio membership
- Paid time off and holiday benefits
- Growth opportunities within an expanding fitness community
- Bonus is paid on quarterly distribution based on revenue performance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
