Assistant Store Manager - CocoNene International Market Place

The Art Source•Honolulu, HI

1d•Onsite

About The Position

CocoNene is hiring an Assistant Store Manager for its flagship location at International Market Place in Waikīkī. This is a high-volume, fast-paced retail role blending hospitality, product knowledge, and focused guest service. The Assistant Store Manager helps lead a team that introduces guests to meaningful locally made products and represents Hawai‘i artists with warmth, professionalism, and pride. The role involves visible leadership on the sales floor, coaching team members, supporting store performance, and helping maintain smooth daily operations. The Assistant Store Manager serves as a communication and support bridge between the Store Manager, the team, and internal departments. This is a full-time leadership position with a schedule of approximately 40–50 hours per week. The store is open 365 days, and shifts currently range from 8 a.m. to 10 p.m. Pay is a $60,000 base salary plus bonuses.

Requirements

Previous leadership or management experience is required; qualifying experience may include keyholder, shift lead, supervisor, or similar roles.
Previous experience in a high-volume, hospitality-driven, or guest-facing environment is required.
Ownership mindset and proactive leadership style.
Comfort supporting store goals and driving performance improvement.
Strong floor presence and ability to lead by example.
Reliable follow-through and clear, respectful communication.
People-first coaching mindset.
Operational awareness, including inventory control and daily store operations.
Technological competence and comfort using digital systems, including POS, inventory management, email, and shared trackers or documents.
Growth-minded attitude and motivation for continuous improvement and supporting store goals.
Alignment with CocoNene values and pride in representing Hawai‘i-made products.
Ability to work nights, weekends, holidays, and late hours.
Ability to commit to a full-time leadership schedule of approximately 40–50 hours per week.
High school graduate or equivalent.
Comfort operating in a fast-paced, technology-supported retail environment.

Nice To Haves

Experience working in a tourist-heavy or international guest environment.
Familiarity with inventory processes such as receiving, replenishment, or counts.
Comfort using shared digital tools such as POS systems, email, spreadsheets, or task trackers.
Experience providing real-time coaching or feedback on the sales floor.
Familiarity with sales metrics or daily performance goals.
Background in a hospitality-driven, values-based, or locally made brand.
Conversational Japanese.

Responsibilities

Lead by example on the sales floor and welcome guests with warmth, aloha, and professionalism.
Model authentic product storytelling and represent Hawai‘i-made products and local artists with pride.
Reinforce and coach authentic product knowledge across the team.
Participate in management training meetings, monthly sales rallies, and required off-site meetings.
Support and coach the team in real time to deliver consistent, high-quality guest experiences.
Help guests with personalization and meaningful gift selection when needed.
Maintain store readiness, visual standards, and an inviting environment throughout the day.
Support daily store operations, including opening and closing, cash handling, deposits, and task execution.
Assist with inventory control by receiving deliveries, monitoring stock levels, and maintaining organized backstock.
Support store goals by managing floor flow, coverage, and performance focus during shifts.
Serve as a communication and support bridge between the Store Manager and the team.
Communicate with internal departments, including production, inventory, visual, and leadership partners, to support store needs, resolve issues, and keep operations running smoothly.
Uphold and reinforce a positive, collaborative team culture.
Take on responsibilities that support the team, store, and guest experience.
Support the team, guest experience, and daily store operations in ways that contribute to success measures, including team engagement, operational follow-through, inventory, store goals, and proactive internal communication.