Assistant Store Manager - Operations

At Home Group • Madison, WI

21d

About The Position

The Assistant Store Manager – Operations supports the Store Manager in leading operational, financial, and team functions at an At Home store. In a large-format retail environment with annual sales typically ranging from $4 million to $10 million, the role helps drive store performance through efficient operations, strong execution standards, and an exceptional experience for Team Members and customers. The position leads and develops Operations Leads and, depending on store volume, the Zone Lead team. It promotes collaboration and helps maintain a safe, organized, high-performing store environment. Success requires leading by example, maintaining high standards, continuously improving processes, solving problems proactively, and supporting a culture of teamwork, accountability, and results.

At Home is a home décor and furnishings retailer with more than 30,000 products, serving over 10 million customers annually and a community of 20 million loyalty members. Its stated mission is to empower people to design their best life at home through style, quality, and everyday value.

Requirements

• High school diploma or equivalent.
• At least 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.
• Experience leading teams of 20 or more Team Members and managing at least $5 million in annual revenue or budget.
• Knowledge of freight processes, inventory control, stocking, and merchandising, and ability to maintain a clean, safe, and organized store environment.
• Customer-focused mindset and a track record of delivering an exceptional in-store experience.
• Integrity, reliability, and commitment to ethical business practices.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams.
• Experience using task management, HRIS, and workforce scheduling systems.
• Strong verbal and written communication and comprehension skills.
• Ability to inspire, drive urgency, delegate effectively, and motivate high-performing teams.
• Ability to prioritize, multitask, and adapt to changing business needs.
• Ability to analyze data and use insights to make informed business decisions and drive performance.
• Ability to build and sustain a collaborative, engaging, high-performing team culture.
• Ability to meet physical demands, including extended standing and walking; frequent bending, kneeling, and reaching; lifting and carrying up to 50 pounds independently and participating in team lifts up to 100 pounds; climbing ladders and working at varying heights; and repetitive lifting, pushing, and pulling.
• Comfort working in sales floor, stockroom, and receiving areas, including exposure to varying temperatures.
• Ability to use standard retail equipment, including pallet jacks, rolling carts, and a baler.
• Flexible availability for nights, weekends, and holidays based on business needs.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Drive execution of store operations to achieve sales, profit, and overall performance goals while creating an engaging, customer-focused shopping experience.
• Attract, hire, and develop talent; build internal bench strength and succession plans.
• Coach, train, and develop Team Members, encouraging continuous improvement and internal career growth.
• Support proper staffing, scheduling, and payroll accuracy, and execute plans using financial and operational metrics to drive sales, control expenses, and improve profitability.
• Plan, prioritize, and oversee operations, including opening, closing, and front-end processes, to ensure efficiency, accuracy, and operational readiness.
• Direct freight, inventory, stocking, and merchandising to maintain in-stock conditions, visual standards, and a clean, safe, and organized store environment.
• Lead efforts in customer satisfaction, shrink control, safety, loss prevention, and cash handling.
• Address Team Member and customer concerns with urgency, professionalism, and integrity.
• Ensure compliance with company policies, procedures, and applicable laws and regulations.
• Champion a positive, inclusive, and safe environment by modeling At Home’s Values.
• Lead team communication through regular huddles and meetings.
• Perform additional duties as assigned.

Benefits

• 401(k) with employer match, including for part-time employees.
• Dental, vision, life, and disability insurance.
• 25% store discount; seasonal Team Members are included.
• For full-time employees: medical insurance, flexible spending accounts, paid time off, paid holidays, and volunteer time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED