Assistant Store Manager - Operations
About The Position
The Assistant Store Manager – Operations supports the Store Manager in leading operational, financial, and team functions within an At Home store. The role helps drive performance in a large-format retail environment with annual sales typically ranging from $4 million to $10 million by supporting efficient operations, strong execution standards, and an exceptional experience for Team Members and customers. It leads and develops Operations Leads and, based on store volume, the Zone Lead team. The position fosters collaboration and helps maintain a safe, organized, and high-performing store environment. Success requires leading by example, maintaining high standards, continuously improving processes, solving problems proactively, and supporting a culture focused on teamwork, accountability, and results. The role includes responsibility for store operations, staffing and payroll execution, freight and inventory processes, customer satisfaction, shrink control, safety, loss prevention, and cash handling. It also supports talent development, succession planning, team communication, and compliance with company policies and applicable laws.
Requirements
- High school diploma or equivalent required.
- At least 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.
- Experience leading teams of 20 or more Team Members and managing at least $5 million in annual revenue or budget.
- Knowledge of freight processes, inventory control, stocking, and merchandising, with the ability to maintain a clean, safe, and organized store environment.
- Customer-focused mindset and a track record of delivering an exceptional in-store experience.
- Demonstrated integrity, reliability, and commitment to ethical business practices.
- Proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams.
- Experience using task management, HRIS, and workforce scheduling systems.
- Strong verbal and written communication and comprehension skills.
- Ability to inspire, drive urgency, delegate effectively, and motivate high-performing teams.
- Ability to prioritize, multitask, and adapt to changing business needs.
- Ability to analyze data and use insights to make informed business decisions and drive performance.
- Ability to build and sustain a collaborative, engaging, and high-performing team culture.
- Ability to meet physical demands including extended standing and walking, frequent bending, kneeling, and reaching; lifting and carrying up to 50 pounds independently and participating in team lifts up to 100 pounds; climbing ladders and working at varying heights; and repetitive lifting, pushing, and pulling.
- Flexible availability, including nights, weekends, and holidays, based on business needs.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Drive execution of store operations to achieve sales, profit, and overall performance goals while creating an engaging, customer-focused shopping experience.
- Attract, hire, and develop talent; build internal bench strength and effective succession plans.
- Drive efficiency and performance through coaching, training, and development, encouraging continuous improvement and internal career growth.
- Support proper staffing, scheduling, and payroll accuracy, and execute plans based on financial and operational metrics to drive sales, control expenses, and improve profitability.
- Plan, prioritize, and oversee operations, including opening and closing and front-end processes, to ensure efficiency, accuracy, and operational readiness.
- Direct freight, inventory, stocking, and merchandising to maintain in-stock conditions, visual standards, and a clean, safe, and organized store environment.
- Lead efforts in customer satisfaction, shrink control, safety, loss prevention, and cash handling.
- Address Team Member and customer concerns with urgency, professionalism, and integrity.
- Ensure compliance with company policies, procedures, and applicable laws and regulations.
- Champion a positive, inclusive, and safe environment where Team Members can grow and collaborate, modeling At Home’s Values.
- Lead team communication through regular huddles and meetings.
- Perform additional duties as assigned.
Benefits
- 401(k) with employer match
- Dental, vision, life, and disability insurance
- 25% store discount
- Medical insurance for full-time employees
- Flexible spending accounts
- Paid time off, holidays, and volunteer time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
