Assistant Store Manager - Nike National Harbor

Nike•Oxon Hill, MD

1d•Onsite

About The Position

The Assistant Store Manager, referred to at Nike as an Assistant Head Coach, leads, coaches, and inspires the team to deliver excellent customer experiences while helping team members feel included and supported. The role works in a high-volume, fast-paced retail environment and uses retail expertise to drive store growth strategies and build community partnerships. It also represents Nike’s culture of sport and brand, trains employees, and implements service principles to create positive experiences for customers, colleagues, and the community. The Assistant Store Manager oversees store operations and business results, including staffing, customer service, sales, budgeting, planning, people leadership, and management. The role manages the product life cycle from the stockroom through visual merchandising and onto the sales floor. The position is full-time, 34–40 hours per week, and includes mornings, nights, weekends, and holidays as needed.

Requirements

Four years of customer-facing retail or hospitality experience.
Three years of leadership experience.
Demonstrated ability to recruit, build, and lead high-performing teams.
Proficiency in Microsoft Office and retail business systems.
Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.
Proven ability to use tools for conflict resolution and employee coaching and counseling.
Ability to work mornings, weekends, nights, and holidays as needed.

Responsibilities

Lead, coach, and inspire the team to deliver the best customer experience and help team members feel included and supported.
Train the team and implement Nike Service Principles.
Lead a team that keeps all store functions running seamlessly.
Attract, assess, and onboard new team members to ensure the store is appropriately staffed.
Equip store employees with tools to succeed in their day-to-day responsibilities.
Lead store business results and critical metrics, including budgeting, planning, customer service, sales, people leadership, and management.
Manage the product life cycle from the stockroom through visual merchandising and onto the sales floor.
Drive store growth strategies and create opportunities to develop community partnerships.

Benefits

Medical, dental, and vision insurance.
Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment.
401(k) Plan.
CERA.
Employee Assistance Program.
Mental and emotional health support.
Financial coaching and education.
Child development support and caregiving benefits starting on the day of hire.
Accrued paid time off and holiday pay.
Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan.
No-cost Optum Employee Assistance Program support for the employee and family.
Discounts of up to 50% for the employee and family on Nike, Converse, and Jordan products.
Education programs to develop and advance the employee’s career.