Assistant Manager Front Services & Valet - MGM National Harbor
About The Position
The Assistant Manager of Front Services & Valet oversees the daily operations of valet and self-parking, bell, door, and transportation services, ensuring exceptional guest experiences and efficient service delivery. This leadership role manages team performance, staffing, payroll, hiring, training, scheduling, and employee development while maintaining high service standards and operational excellence. The Assistant Manager provides hands-on support for parking operations, resolves guest concerns, assists with parking system troubleshooting, and ensures compliance with company policies and procedures to create a seamless arrival and departure experience for guests.
Requirements
- Must be 21 years of age or older.
- High school diploma or GED.
- At least 2 years of prior relevant experience.
Nice To Haves
- Prior hotel or casino supervisory experience.
- Prior front services or related experience in major hotel or casino operations.
Responsibilities
- Establish and maintain departmental rules and procedures for Bell, door, and Valet Parking staff.
- Manage personnel functions, including interviewing, hiring, termination, payroll, and recruitment.
- Oversee departmental operations and maintain the service level expected by Hotel Management.
- Implement and maintain training for new personnel and developmental training for all staff.
- Direct and motivate Bell, Door, and Valet Parking staff.
- Develop effective scheduling and staffing levels to ensure high employee productivity.
- Promote and maintain positive service standards.
- Maintain supply inventory levels.
- Assist Risk Management with accident investigations and handle guest problems that do not require Risk Management or senior management involvement.
- Use computer systems and skills, including the Hotel system.
Benefits
- Wellness incentive programs to support physical and mental health.
- Company hotel, food and beverage, retail, and entertainment discounts, plus partner discounts on travel, electronics, online shopping, and more.
- Free meals in the employee dining room.
- Free parking on and off shift.
- Health and income protection benefits for eligible employees.
- Professional and personal development through programs, networking opportunities, and community involvement.
- Medical, dental, vision, and life insurance, 401(k) plans, and time off plans; specific offerings vary based on eligibility factors.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
