International Executive Host - MGM National Harbor
About The Position
The Executive Host is responsible for helping maintain the property's casino customer base and expediting processes to ensure excellent customer service. The role uses appropriate judgment to fulfill casino customer requests, in accordance with MGM Resorts International Marketing policies, practices, and procedures. The host analyzes gaming activity and tier status to provide personalized incentives, builds relationships with premium gaming customers, and supports player loyalty through events and outreach. The position also requires resolving customer complaints and following applicable gaming regulations and mandatory training requirements.
Requirements
- At least 21 years of age.
- At least 1 year of prior relevant experience.
Nice To Haves
- Sales experience.
- Casino operations management experience.
Responsibilities
- Resolve customer disputes and complaints to the satisfaction of the customer and the company.
- Analyze patrons' gaming activity and tier status to deliver personalized incentives.
- Cultivate and expand the property's premium gaming customer base through personal outreach, on-floor engagement, and relationship building.
- Host and participate in property tournaments, VIP dinners, seasonal galas, and cultural celebrations to drive player loyalty and support marketing initiatives.
- Comply with federal, state, and local gaming laws and complete mandatory regulatory trainings.
- Perform duties in accordance with MGM Resorts International Marketing policies, practices, and procedures.
Benefits
- Health and income protection benefits for eligible employees.
- Company hotel, food and beverage, retail, and entertainment discounts, plus discounts with company partners.
- Free meals in the employee dining room.
- Free parking on and off shift.
- Healthcare, financial, and time-off benefits.
- Professional and personal development programs, networking opportunities, and community volunteer opportunities.
- Eligibility to participate in medical, dental, vision, and life insurance plans, 401(k) plans, and time-off plans; specific offerings vary by eligibility factors.
- Eligibility to participate in the company's incentive plan.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
