Assistant Store Manager, Full-Time - Fillmore

Reformation • San Francisco, CA

11h • $50,000 - $70,000 • Onsite

About The Position

The Assistant Store Manager helps lead and execute the efforts needed to achieve individual store goals. Reporting to the Store Manager, this role supports sales performance, customer experience, store operations, inventory accuracy, loss prevention, visual merchandising, and team development. The Assistant Store Manager acts as a brand ambassador, educating customers about Reformation and sustainability while building loyal client relationships. The role requires at least 40 hours per week, open availability across all seven days, and flexibility to work days, nights, weekends, and holidays when business needs require.

Requirements

• Minimum of 4 years of retail management experience.
• Experience working with a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced and changing environment.
• Ability to set standards for operational efficiency, follow processes and systems to maximize results, and identify opportunities for improvement.
• Ability to collaborate with cross-functional partners toward shared business outcomes.
• Proactive sense of urgency and ability to prioritize important work.
• Strong interpersonal skills and ability to interact effectively with diverse personalities.
• Self-motivation and a driven approach to taking on new challenges.
• Excellent communication and teamwork skills, with a passion for people.
• Effective, expedient problem-solving skills, strong business acumen, and attention to detail.
• Positive attitude and willingness to take on tasks of any size.
• Availability to work at least 40 hours per week, with open availability across a full seven-day work week and flexibility for days, nights, weekends, and holidays as required.

Responsibilities

• Measure and monitor sales performance, taking action to improve business performance when needed.
• Meet and exceed store sales goals.
• Deliver an elevated client experience as a brand ambassador, embodying brand values and educating customers about Reformation and sustainability.
• Lead the sales floor with a customer-first mindset and build loyal client relationships.
• Assist customers, monitor interactions between clients, team members, and technology, and provide in-the-moment coaching.
• Schedule effectively to ensure the right people are in the right places at the right times while achieving payroll goals.
• Deliver and maintain strong customer experience NPS scores.
• Maintain inventory accuracy and controls, and lead and train the team to meet consistent deliverables.
• Contribute to loss prevention, set expectations, and own related training for the store team.
• Assist with operational execution to achieve store revenue targets.
• Ensure facility maintenance, presentation, and organization.
• Assist with merchandising presentation and concept standards, using retail and product reporting to strategize for customer experience and business productivity.
• Provide real-time and weekly feedback on product and sales performance to the Store Manager.
• Maintain selling-floor brand and concept standards, and train support staff in visual and digital merchandising.
• Assist in managing day-to-day retail team performance, supporting career development and a positive employee experience.
• Assist with hiring, training, and developing the store team across business areas.

Benefits

• Employer-sponsored private medical, dental, and vision insurance for eligible employees.
• Commuter benefits.
• Paid time off, including vacation, sick leave, and company holidays, for eligible employees.
• Retirement planning support for eligible employees, including the option to invest in ESG-aligned funds.
• Fertility care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after one year of employment.
• Yearly donations to community efforts.
• Clothing discount.
• Culture events, including Ref Values week and Volunteer Time Off.
• Opportunities to collaborate with colleagues around the world.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed