Assistant Store Manager (Full-Time)

Pandora • Sheffield, IA

5d • £25,000 - £40,800

About The Position

Pandora is seeking an organised, proactive and results-driven Assistant Store Manager to lead from the shop floor and support retail operations. The role supports the Store Manager in delivering commercial success, leading and developing a high-performing team, and modelling Pandora’s selling ceremony to deliver a world-class customer experience. The Assistant Store Manager is responsible for the successful running and trading of the store when the Store Manager is absent.

The position covers 40 hours per week and is permanent. Work may be required on Mondays, Tuesdays, Wednesdays, Thursdays, Fridays, Saturdays and Sundays. The full-time equivalent salary is £25,000–£40,800 per year, with a monthly bonus scheme.

Pandora describes itself as the world’s largest jewellery brand, designing, crafting and marketing accessible luxury jewellery. The company employs 37,000 people worldwide, operates in more than 100 countries and crafts jewellery using recycled silver and gold. Pandora has committed to halve greenhouse gas emissions across its value chain by 2030.

Requirements

• Proven experience driving in-store sales and profitability.
• Strong people skills and the ability to establish, coach and develop a high-performing team.
• Strong communication and organisational skills, with the ability to multitask and prioritise.
• Ability to adapt and remain flexible in response to changing business needs.
• Positive, can-do attitude and enthusiasm for Pandora products and core values.
• Growth mindset: welcomes feedback, embraces change and seeks to raise standards.
• Well-presented appearance, taste for desirable products and passion for retail.

Nice To Haves

• Prior experience with a leading brand and/or in desirable consumer product retailing is preferred.
• Experience as a senior supervisor or current assistant manager is relevant to the opportunity.

Responsibilities

• Analyse sales, KPIs and customer feedback to inform commercial decisions and drive store performance.
• Support the Store Manager in planning and executing business strategies that deliver sales targets.
• Champion visual merchandising and product displays in line with brand guidelines and commercial objectives.
• Help build, lead and nurture a diverse, inclusive and engaged team, supporting team members’ development.
• Communicate clearly and consistently, provide impactful feedback, and support regular development conversations.
• Role model Pandora’s values of Dream, Dare, Care and Deliver.
• Represent Pandora on the shop floor through product knowledge, storytelling and commitment to brand values.
• Inspire the team to create personalised and meaningful customer experiences by modelling the selling ceremony.
• Maintain excellent customer service standards and resolve escalated issues professionally and with care.
• Support daily operations, including rotas, stock control, till operations, security, health and safety, and compliance.
• Plan staffing levels according to commercial needs and seasonal trends.
• Maintain high shop-floor standards, smooth stock management and operational excellence.
• Successfully run and trade the store in the Store Manager’s absence.

Benefits

• Monthly bonus of 10% when sales targets are achieved, with potential for 20% when stretch targets are achieved.
• Jewellery uniform allowance.
• Employee discount.
• Access to a ‘Wear box’ to select jewellery to wear while working.
• Retail, hospitality and entertainment discounts through an online benefits platform.
• Free support for employees and their loved ones through Retail Trust, including health and wellbeing support, financial advice and legal aid.
• Parties, incentives and gifts throughout the year.
• Career progression and training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed