Assistant Store Manager - Food Service

Western Bagel Baking Corp•Los Angeles, CA

15d•Onsite

About The Position

Western Bagel® is seeking an energetic, self-motivated, and team-oriented Assistant Store Manager to support the Store Manager in daily operations of a high-volume retail food environment. This role is responsible for helping maximize sales and profitability while maintaining exceptional customer service, operational excellence, and compliance with company policies and all applicable labor, state, and federal regulations. The ideal candidate thrives in a fast-paced environment, leads by example, manages multiple priorities, and demonstrates strong attention to detail. Flexibility, reliability, and early morning availability are essential.

Requirements

High school diploma or equivalent (required)
Strong leadership, organization, and communication skills
Ability to work independently and as part of a team
Excellent customer service and sales skills
Ability to follow written and verbal instructions in a fast-paced environment

Nice To Haves

3+ years of customer service experience (preferred)
At least 1 year of shift leader or supervisory experience (highly desirable)
Food service or retail management experience preferred

Responsibilities

Train and support team members across all store functions
Assign shift duties, set priorities, and ensure on-time attendance and proper uniform standards
Follow and uphold Company policies, procedures, and processes. Ensures compliance with local, state, and federal rules and regulations, including health and safety standards, and labor laws
Provide real-time coaching, direction, and feedback
Support store goals for sales, speed of service, and customer satisfaction
Make operational decisions in the Store Manager’s absence
Set the standard for friendly, professional customer service
Ensure accurate and timely fulfillment of in-store and online orders
Assist during peak periods and near closing times
Address customer questions, concerns, and complaints promptly
Order, receive, and track inventory; maintain proper stock levels
Conduct quality checks, product rotation, and waste reduction
Ensure all food is prepared according to recipe, portion, and food safety standards
Oversee early production and freshness of bagels, spreads, coffee, and hot items
Perform daily sales audits and cash drawer counts
Complete end-of-day reports and bank deposits
Audit petty cash and change funds
Manage gift and reward card programs
Open the store on time and prepare for early-morning customers
Perform safety, security, and equipment checks
Complete opening and closing checklists and required logs
Restock supplies, review inventory needs, and secure the premises
Maintain store standards to achieve an “A” Health Department rating
Ensure cleanliness of work areas, equipment, restrooms, and common areas
Monitor maintenance needs and safe work practices
Ensure proper sales tax collection and timely incident reporting