ASSISTANT MANAGER
About The Position
NORMAN’S is seeking an Assistant Store Manager for its Gateway Shopping Center location in Wayne, Pennsylvania. The role supports the Store Manager in meeting sales and customer-service objectives and in managing the store’s operational needs. The Assistant Store Manager helps foster a caring team atmosphere for customers, sales leaders, and associates, and is expected to show initiative, collaborate with the Store Manager, and lead by example. The position focuses on delivering genuine customer experiences through the Customer CARE program, supporting store operations such as event planning, shipment processing, merchandising, order fulfillment, and promotion management, and helping train staff on products and processes. The Assistant Store Manager must be able to provide professional, unbiased leadership, particularly when the Store Manager is absent, and learn the point-of-sale system to maintain accuracy in inventory, sales, and markdowns.
Requirements
- High school diploma, GED, equivalent, or higher.
- At least 1 year of retail supervisory experience.
- At least 1 year of customer service experience.
- Ability to work a flexible schedule that meets business needs, including events, holidays, evenings, and weekends.
- Ability to continuously stand and walk; frequently push and pull; occasionally bend, stoop, crawl, reach above shoulders, kneel, and climb a ladder; and carry up to 40 pounds.
Responsibilities
- Lead by example in applying the Customer CARE program to build customer relationships and drive retail sales.
- Prioritize customers and deliver genuine customer service.
- Assist the Store Manager with general store operations, including event planning, shipment processing, merchandising, orders, and promotions.
- Assist with developing and training staff on new products and processes.
- Provide professional and unbiased leadership, particularly when the Store Manager is absent.
- Learn and use the point-of-sale software system to ensure accurate inventory, sales, and markdowns.
- Perform additional duties as assigned.
Benefits
- Flexible schedule
- Vacation and sick pay
- Medical and dental insurance
- Life insurance
- 401(k) plan
- Stock ownership opportunity
- 35% discount on merchandise purchased in stores
- Incentive contests throughout the year
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
