Assistant Manager

Madewell • Greenwich, CT

13d

About The Position

At Madewell, an Assistant Manager is part of the leadership team and helps drive profitability through genuine customer connections, brand loyalty, and community engagement. The role provides timely feedback and coaching to the sales team to maximize performance and collaborates with the leadership team to adapt business strategies and provide operational support.

The Assistant Manager supports the Store Director and Associate Store Manager in achieving business results and maximizing profitability, and owns an assigned division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling. The role helps manage store operations, systems, and technology; supports recruiting, training, and associate development as needed; and helps create a collaborative working environment. The Assistant Manager keeps the team focused on exceeding goals and providing best-in-class customer service, leads fit sessions to strengthen associates’ product knowledge, develops community-engagement ideas and events, and can work in a variety of sales-floor roles when needed.

The position requires 1–2 years of retail management experience with a similar scope, flexibility to work nights, weekends, and holidays, and the ability to bend, reach, stretch, lift, carry, and move at least 40 pounds (18 kilos). The posting lists an hourly range of $21.50–$27.00. Madewell/J.Crew Group notes that the offered base pay may vary based on factors including geographic region, job-related knowledge, skills, experience, and internal equity. The role may be part-time or full-time; benefits and perks may depend on work location and employment type and may have eligibility requirements.

Requirements

• 1–2 years of retail management experience with a similar scope.
• Passion for supporting the brand, customers, and teams.
• Stay current with fashion trends and industry developments.
• Demonstrate teamwork, flexibility, and courtesy while performing tasks.
• Innovate and champion new ideas while navigating uncertainty and using strong problem-solving skills.
• Scheduling flexibility, including nights, weekends, and holidays.
• Ability to bend, reach, and stretch for product, and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

• Support the Store Director and Associate Store Manager in achieving business results and maximizing profitability.
• Own an assigned division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling.
• Manage store operations, systems, and technology while ensuring accountability.
• Assist with recruiting, training, and associate development as needed.
• Partner with store leadership to create a collaborative working environment for associates.
• Keep the team on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions to improve associates’ product knowledge and customer connections.
• Develop innovative ways to engage the community and build loyalty through events.
• Work in a variety of sales-floor roles as needed.
• Provide immediate feedback and coaching to the sales team to maximize performance.
• Collaborate with the leadership team to adapt strategies for business success and provide operational support.

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell.
• Entertainment, travel, fitness, and mobile technology discounts.
• 401(k) plan with company matching donations.
• Medical and prescription coverage.
• For full-time associates: competitive paid time off (PTO), including paid holidays.
• For full-time associates: dental, vision, and life insurance, in addition to medical and prescription coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed