Assistant Manager

Clearwater Express Wash•Burleson, TX

13d

About The Position

ClearWater Express Wash and BlueWave Express Wash are growing express car wash companies focused on delivering an exceptional guest experience and creating opportunities for team members. The Assistant Manager works closely with the Car Wash General Manager to oversee daily location operations, lead and develop team members, provide excellent customer service, support sales and membership growth, and maintain safe and efficient operating standards. This hands-on management role suits someone who enjoys working with people, solving problems, and taking ownership in a fast-paced environment. Previous car wash experience is not required; relevant leadership experience from other fast-paced industries can translate well. The role supports recruiting, hiring, training, coaching, scheduling, and team assignments; maintains cleanliness, safety, wash quality, and operational standards; helps guests select services and memberships and resolves concerns; monitors performance metrics and assists with inventory, supplies, software, and other administrative tasks. The position offers leadership development and potential career growth toward a Car Wash General Manager role.

Requirements

At least 1 year of leadership, supervisory, or management experience is preferred.
Enjoy coaching, developing, and motivating others.
Strong communication and interpersonal skills.
Ability to provide excellent customer service and understand the importance of the guest experience.
Comfort with sales, membership growth, and achieving performance goals.
Strong problem-solving and decision-making skills.
Ability to take initiative and work independently when needed.
Organizational skills and ability to manage multiple priorities.
Basic computer and technology skills.
Willingness to learn car wash equipment, operations, and maintenance.
Ability to work outdoors in changing weather conditions.
Dependability and commitment to leading by example.

Nice To Haves

Previous experience in retail, restaurant, hospitality, sales, customer service, automotive, or similar industries; preferred but not required.
Previous car wash experience is not required.

Responsibilities

Partner with the Car Wash General Manager to recruit, hire, train, and develop Team Members and Team Leads.
Lead by example and foster a positive, productive, team-oriented work environment.
Coach team members on customer service, sales, memberships, safety, and operational procedures.
Promote accountability, recognition, and continuous improvement.
Support scheduling, staffing, and daily team assignments as needed.
Assist with day-to-day operations of an express car wash location.
Keep the location clean, organized, safe, and operating efficiently.
Monitor wash quality and maintain company standards.
Ensure team members follow company policies, procedures, safety standards, and appearance expectations.
Assist with opening and closing procedures and other daily operational responsibilities.
Help identify and resolve operational, equipment, and facility issues.
Learn and support all areas of car wash operations.
Provide exceptional customer and guest service and set the standard for the team.
Help guests understand wash services, packages, and membership options.
Support sales, membership, and customer experience goals, and identify opportunities for local growth.
Help resolve guest concerns and ensure customers leave with a positive experience.
Assist the Car Wash General Manager with reviewing location performance and identifying opportunities for improvement.
Monitor key operational and financial performance metrics.
Use company software, point-of-sale systems, Microsoft Office, and other technology to support daily operations.
Assist with inventory, supplies, and administrative responsibilities.
Communicate operational needs, team performance, and opportunities to site leadership.