Assistant Manager

Express • Albany, NY

13d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand offering modern clothing for work, everyday wear, and special occasions through more than 400 retail and outlet stores in the United States and Puerto Rico, its website, and its mobile app. The Assistant Manager position is at the Crossgates store.

The Assistant Manager supports the Store Manager in overseeing store operations, recruiting, team management, training, and sales. The role helps drive productivity, ensure compliance with company policies, and provide customers with a great in-store shopping experience. The position requires a high school education or equivalent, relevant experience, technology proficiency, customer service skills, and availability that includes nights, weekends, and non-business hours. The stated pay range is $19.20–$28.40 per hour.

Requirements

• High school diploma or equivalent.
• One to three years of relevant job experience is listed under required experience and qualifications.
• At least two years of relevant experience is listed under critical skills and attributes.
• Proficiency with technology, including iPads and registers.
• Strong customer service skills.
• Meet defined availability criteria, including nights, weekends, and non-business hours.
• Meet physical requirements.
• Strong communication skills.
• Applicants must be currently authorized to work full-time in the United States; the company does not sponsor work visas for this position.

Nice To Haves

• Previous retail experience preferred.
• Proven ability to drive sales results.
• Prior sales management experience.

Responsibilities

• Assist in developing, inspiring, and retaining top talent.
• Maintain a positive work environment that supports high morale, teamwork, and a one-team mentality.
• Coach, teach, and train Sales Associates for effective job performance.
• Partner with the Store Manager to identify high-performing Sales Associates and support their development.
• May participate in Sales Associate interviews and provide feedback to the Store Manager.
• Support the Store Manager's business analysis and help execute and communicate action plans to optimize results and operational execution.
• Assist in overseeing daily store operations.
• Execute action plans to optimize results.
• Ensure sales floor coverage to meet customer expectations.
• Oversee merchandise flow, including shipment, replenishment, and omnichannel operations.
• Maintain compliance with company policies and help ensure associate and customer safety.
• Manage execution of the store strategy to achieve performance goals.
• Lead associates in consistently executing merchandising strategies, operations, loyalty programs, and other company initiatives to optimize sales and operational opportunities.
• Support a store environment focused on consistently delivering a great in-store experience.
• Lead by example to foster proactive customer engagement and exceed customer expectations.
• Greet and assist customers; share information about products, promotions, and loyalty programs.
• Resolve customer complaints by identifying their source and taking initiative to address them.
• Lead the customer experience, be accountable for its results, and create action plans to improve performance.
• Create a positive in-store experience through visual standards.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical coverage
• Pharmacy coverage
• Dental coverage
• Vision coverage
• 401(k) and Roth 401(k) with company match
• Merchandise discount
• Paid time off
• Parental leave for new mothers and fathers
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.
• Part-time associates may access individual insurance coverage options through LIG Solutions, including medical, dental, vision, supplemental insurance, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED