Assistant Manager

Express • Northridge, CA

13d

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand with more than 400 retail and outlet stores in the United States and Puerto Rico, as well as an online store and mobile app. The Assistant Manager at the Northridge Fashion store assists the Store Manager in supervising store operations, recruiting, managing, training, and sales functions. The role helps drive productivity, ensure compliance with company policies, and create a positive in-store shopping experience for customers.

The Assistant Manager supports the Store Manager in developing and executing store strategies and action plans to meet performance goals. This includes overseeing daily operations, merchandise flow, sales-floor coverage, and company initiatives. The role also helps develop and retain talent, foster a positive and collaborative team environment, and lead associates in delivering excellent customer service and maintaining visual standards.

Requirements

• High school diploma or equivalent.
• One to three years of relevant job experience is listed under required experience and qualifications.
• Proficiency using technology, including iPads and registers.
• Strong customer service skills.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the role.
• Proven ability to drive sales results.
• Strong communication skills.
• Minimum of two years of relevant experience is also listed under critical skills and attributes.
• Applicants must be currently authorized to work full-time in the United States; PHOENIX does not sponsor work visas for this position.

Nice To Haves

• Previous retail experience preferred.
• Prior sales management experience.

Responsibilities

• Assist in developing, inspiring, and retaining top talent.
• Maintain a positive work environment and encourage high morale, teamwork, and a “one team” mentality.
• Coach, teach, and train Sales Associates for effective job performance.
• Partner with the Store Manager to identify high-performing Sales Associates and support their growth.
• May participate in Sales Associate interviews and provide feedback to the Store Manager.
• Support the Store Manager’s business analysis and help execute and communicate action plans to optimize results and operational execution.
• Assist in overseeing all aspects of daily store operations and execute plans to optimize results.
• Ensure sales-floor coverage meets customer expectations.
• Oversee merchandise flow, including shipment, replenishment, and omnichannel operations.
• Maintain compliance with Company Policies and help ensure associate and customer safety.
• Manage execution of the store strategy to achieve performance goals.
• Lead associates in executing merchandising strategies, operations, loyalty programs, and other company initiatives.
• Support a store environment focused on consistently delivering a great in-store experience.
• Lead by example in proactively engaging customers and exceeding their expectations.
• Greet and assist customers, sharing information about products, promotions, and loyalty programs.
• Resolve customer complaints by identifying their causes and taking initiative to address them.
• Act as the customer experience leader, take accountability for customer experience results, and create action plans to improve performance.
• Create a positive in-store experience through visual standards.
• Perform other essential functions as directed by the supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates may receive an Express merchandise discount and participate in the Learn & Earn incentive program.
• Part-time associates may choose voluntary benefits through YouDecide.
• Part-time associates may access individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED