Assistant Manager
About The Position
The Assistant Store Manager assists the Store Manager in motivating and inspiring the team to achieve store productivity goals. The role supports sales analysis and action planning, payroll budget management, effective use of team skills, and a positive staff and customer experience. The Assistant Store Manager manages store operations to ensure consistency and compliance, including hiring and training associates, monitoring inventory, and ordering merchandise based on demand. The role also supports customer service, store appearance and sanitation, cash handling, staffing and scheduling, employee performance and training, paperwork, equipment maintenance, receiving, and store marketing activities. The position requires working on foot for extended periods and lifting, reaching, bending, and stooping. The stated stamina requirement is 50 to 60 hours per week.
Requirements
- At least three years of front-of-house operations and/or assistant management experience, as stated under the service-knowledge requirement.
- Excellent math skills and ability to operate a cash register or POS system.
- Ability to communicate in and understand the predominant language or languages of the store’s trading area.
- Ability to work standing for extended periods, up to 10 hours.
- Ability to reach, bend, stoop, and frequently lift up to 50 pounds.
- Stamina to work 50 to 60 hours per week.
- Strong interpersonal and communication skills, with the ability to remain calm and polite under pressure.
- Ability to interpret, understand, and follow instructions and solve problems.
- Ability to work well with others as a team member.
- Must be at least 18 years old.
- Obtain forklift certification.
Nice To Haves
- High school diploma or equivalency degree.
- At least two years of management experience.
- Passion for serving people.
Responsibilities
- Assist the Store Manager in motivating and inspiring the team to achieve store productivity goals.
- Analyze week-to-date, period-to-date, and year-to-date sales and develop action plans to drive sales.
- Manage payroll budgets and labor costs to meet store contribution and cost objectives.
- Ensure individual and collective team skills are used effectively and maintain positive staff and customer experiences.
- Manage store operations to ensure consistency and compliance.
- Hire and train sales associates and employees in the sales floor or other departments.
- Monitor inventory and order merchandise based on demand.
- Ensure customers receive welcoming, responsive, friendly, and courteous service.
- Achieve company objectives for sales, service, quality, facility appearance, sanitation, and cleanliness through employee training and a positive work environment.
- Control cash and other receipts according to cash-handling and reconciliation procedures.
- Fill in where needed to maintain customer service standards and efficient operations.
- Prepare required forms, reports, schedules, and other paperwork in an organized and timely manner.
- Keep equipment clean, safe, and in good working condition through inspection and preventive maintenance programs.
- Ensure products are received in the correct unit count and condition and that deliveries follow receiving procedures.
- Schedule labor according to anticipated business activity and ensure positions are staffed as needed.
- Administer prompt, fair, and consistent corrective action for policy, rule, and procedure violations.
- Comply with applicable federal, state, county, and municipal health, safety, and labor regulations.
- Carry out store marketing, advertising, and promotional activities and campaigns.
- Evaluate employee performance, arrange staff training, and develop programs to advance employee skills.
- Operate a cash register or POS system as needed.
- Obtain forklift certification.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
