Assistant Store Manager - North Beverly, MA

TD • Beverly, MA

7d • $30 - $45 • Onsite

About The Position

The Assistant Store Manager is an experienced leader responsible for managing day-to-day service, sales, and operational objectives at a TD Store. The role leads a team in growing and deepening customer relationships through convenience, sales and advice, and personalized, connected service. The Assistant Store Manager can lead the Store with minimal direction and makes day-to-day decisions on the teller line or platform.

This position leads advice and service colleagues toward individual and Store goals, provides work direction, coaches the team in advice and sales capabilities, handles complex or high-risk issues, and supports customers with end-to-end financial advice. It also drives operational compliance and efficiency, manages risk, supports business growth and community engagement, and develops a high-performing team. The role includes maintaining active NMLS registration upon hire to discuss loan products and facilitate application intake.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent experience.
• Demonstrated ability to provide legendary customer service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency in expense management.
• Must maintain active NMLS registration upon hire to discuss loan products with customers and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government-agency findings.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.

Responsibilities

• Lead a team of advice and service colleagues in achieving individual and Store objectives, performance goals, and strong customer and colleague experiences.
• Provide day-to-day team leadership and work direction for personalized and complex service and advice activities while maintaining compliance with regulatory guidelines.
• Lead complex sales and advice activities involving multiple steps, systems, partners, and processes.
• Coach and develop colleagues through observation, oversight, feedback, and communication to strengthen advice behaviors, product knowledge, and customer service.
• Deliver end-to-end financial advice and tools, make product recommendations based on customer needs, and provide timely insights that support customers’ financial goals.
• Use knowledge of local markets, competitive offers, and economic trends to inform customer advice.
• Resolve critical, high-risk, and escalated customer issues and identify ways to prevent recurring problems.
• Identify advice opportunities, referrals, and leads; manage outreach, appointments, and lead prioritization to support business growth and deepen customer relationships.
• Participate in community events and promote the TD brand while serving community needs.
• Build an engaging customer service environment through active listening, personalized interactions, and support during challenging times and life events.
• Strengthen partnerships between colleagues handling day-to-day transactions, platform bankers, and other partners to facilitate effective referrals.
• Maintain colleague schedules to meet customer demand and compliance requirements.
• Help maintain a professional and inviting Store environment, including the lobby and frontline, in accordance with premises, marketing, and regulatory guidelines.
• Lead operational compliance across teller and platform operations; oversee daily processes, transactions, and work quality.
• Support Store efficiency and audit readiness by following policies and procedures and completing operational excellence activities.
• Perform Store operations as needed, including account maintenance, wire transfers, opening and closing, cash management, vault management, and monthly vault and drawer audits.
• Identify and mitigate risk, audit compliance and operational soundness, escalate non-standard or high-risk activities, and ensure accurate documentation and due diligence.
• Support process improvements and timely, accurate completion of business processes and procedures.
• Lead a high-performing team through feedback, performance reviews, coaching, development, performance tracking, and recognition.
• Contribute to setting team performance objectives and address performance in a timely manner.
• Promote TD’s shared commitments, a fair and equitable workplace, diverse hiring, strong working relationships, and open escalation of business challenges.
• Participate in recruitment and selection and act as a brand champion internally and externally.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation and incentive awards, including potential cash and/or equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager