Assistant Store Manager - North Beverly, MA

TD Bank • Beverly, MA

6d • Onsite

About The Position

The Assistant Store Manager is an experienced leader responsible for day-to-day service, sales, and operational objectives at a TD Store. The role leads a team in growing and deepening customer relationships through convenience, sales and advice, and personalized, connected service. The Assistant Store Manager can lead a Store with minimal direction and make decisions concerning day-to-day work on the teller line or platform.

The position oversees advice and service colleagues, supports achievement of Store and individual objectives, and ensures effective service and advice delivery within compliance and regulatory guidelines. It provides coaching and oversight to strengthen advice capabilities, support customer financial confidence, resolve critical or high-risk issues, and achieve business goals. The role also contributes to community engagement, lead management, referrals, and customer outreach.

The Assistant Store Manager leads Store operations and operational compliance, including transaction quality, risk mitigation, audits, vault management, and process improvement. The role supports a high-performing team through coaching, performance management, recruitment, communication, and promotion of an inclusive and equitable workplace. The position is classified as a Loan Originator and Mortgage Loan Originator under applicable federal requirements and requires active NMLS registration upon hire. Employment eligibility requirements include satisfactory criminal background and credit checks and other disclosures required by federal law.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency with expense management.
• Must maintain active NMLS registration upon hire to engage in customer conversations about loan products and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a mortgage loan originator with the NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required statements or certifications regarding government agency findings.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.

Responsibilities

• Lead advice and service colleagues to achieve individual and Store objectives, performance goals, and positive customer and colleague experiences.
• Set day-to-day team direction and oversee personalized and complex service and advice activities while maintaining compliance with regulatory guidelines.
• Coach, observe, and develop colleagues in advice behaviors, product recommendations, service strategies, and product and service knowledge.
• Deliver end-to-end financial advice to customers, provide tools and insights, identify advice opportunities, and support referrals and business growth.
• Manage customer leads and outreach, including self-generated and partner or campaign leads, outbound calls and messages, appointments, and lead prioritization.
• Handle critical and high-risk customer issues and act as an escalation point for problem resolution.
• Participate in community events and promote the TD brand while serving community needs.
• Build partnerships between transaction colleagues, platform bankers, and other partners to support effective referrals.
• Maintain colleague scheduling to meet customer demand and compliance requirements.
• Ensure professional, inviting Store spaces and compliance with premises, marketing, and regulatory guidelines.
• Lead operational compliance across teller and platform operations and oversee the completion and quality of daily processes and transactions.
• Support or perform Store operations such as account maintenance, wire transfers, opening and closing, and cash management.
• Lead the Store operational excellence plan and manage vault operations, including monthly vault and drawer audits.
• Identify and mitigate risk, audit adherence to policies and procedures, escalate non-standard or high-risk activity, and support operational soundness.
• Ensure accurate documentation, due diligence, and timely completion of business processes and procedures.
• Participate in process improvement opportunities and comply with the Bank Code of Conduct.
• Provide ongoing feedback, performance reviews, coaching, and development; monitor and address or recognize team performance.
• Support performance objective setting, policy compliance, recruitment and selection, knowledge sharing, change management, and effective working relationships.
• Promote a diverse, fair, and equitable workplace and act as a brand champion for the business area and bank.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation and incentive awards, including possible cash and/or equity incentive awards
• Training and onboarding
• Online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager