Assistant Store Manager - West Peabody, MA

TD Bank • West Peabody, MA

1d • Onsite

About The Position

The Assistant Store Manager is an experienced leader responsible for day-to-day service, sales, and operational objectives at a TD Store. The role leads advice and service colleagues to grow customer relationships through convenient service, sales and advice, and personalized customer experiences. The manager can lead a Store with minimal direction and make decisions about day-to-day work on the teller line or platform.

The role guides the team in achieving individual and Store objectives, delivering personalized and complex service and advice, meeting performance goals, and maintaining compliance. It uses knowledge of financial concepts, products, services, tools, and business processes to provide customers with end-to-end advice. The Assistant Store Manager coaches colleagues, oversees advice and sales activity, handles critical or high-risk issues, and supports customer financial confidence through recommendations and proactive insights.

The Assistant Store Manager contributes to business growth through referrals, lead management, customer outreach, appointments, and community engagement. The role also oversees Store operations, operational compliance, risk management, audits, vault management, process quality, and the development and performance of the team. It is classified as a loan originator and must meet applicable eligibility and NMLS registration requirements.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency with expense management.
• Must maintain active NMLS registration upon hire to engage in conversations with customers about loan products and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required statements or certifications regarding administrative, civil, and/or criminal findings by a government agency or authority.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.

Responsibilities

• Lead advice and service colleagues in achieving individual and Store objectives, customer experience goals, and performance targets.
• Set day-to-day work direction and ensure efficient delivery of personalized service and advice while maintaining compliance and regulatory requirements.
• Coach and develop colleagues in advice-giving strategies, product and service knowledge, customer service, and sales behaviors.
• Observe and oversee team activity, reinforce proactive recommendations, and ensure advice supports customer needs and financial confidence.
• Use local market knowledge, competitive offers, and economic trends to inform customer advice.
• Handle critical or high-risk issues and determine appropriate resolutions.
• Establish team ownership and work direction for advice delivery and daily, quarterly, and annual objectives.
• Provide customers with end-to-end financial advice, information, tools, and real-time insights to help them achieve their goals.
• Identify advice opportunities and referrals that contribute to business growth.
• Participate in community events and promote the TD brand while serving community needs.
• Manage leads, customer outreach, referrals, appointments, and lead prioritization, including self-generated, partner/retail, and campaign leads.
• Attract, acquire, and retain customers through proactive engagement and relationship deepening.
• Support effective referrals between transaction colleagues, platform bankers, and partners.
• Resolve customer problems, identify ways to prevent recurrence, and educate customers.
• Maintain colleague scheduling to meet customer demand and compliance requirements.
• Maintain professional and inviting Store common areas, including the lobby and frontline, in accordance with internal, marketing, premises, and regulatory guidelines.
• Lead and drive operational compliance across teller and platform operations.
• Oversee daily processes, transactions, and activities, ensuring work is complete and accurate.
• Support efficient Store operations by following policies and procedures and preparing for audits.
• Perform Store operating activities as needed, including account maintenance, wire transfers, Store opening and closing, and cash management.
• Develop and lead the Store Operational Excellence plan, including vault management and monthly vault and drawer audits.
• Identify and mitigate risk, audit compliance, and support operational soundness.
• Escalate non-standard or high-risk transactions and activities as appropriate.
• Ensure accurate documentation, due diligence, and timely completion of business processes and procedures.
• Participate in process improvement opportunities and follow the Bank Code of Conduct.
• Provide ongoing feedback, performance reviews, coaching, and development; track and address or reward performance in a timely manner.
• Support team performance objectives, shared commitments, policy compliance, knowledge sharing, communication, and effective working relationships.
• Participate in recruitment and selection, promote a diverse and equitable workforce, and support change through positive reinforcement.
• Act as a brand champion for the business area and the bank.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Online learning platform
• Mentoring programs
• Base salary and variable compensation/incentive awards, potentially including cash and/or equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager