Assistant Store Manager - Century Center West, Springfield, MA
About The Position
The Assistant Store Manager assists the Store Manager in overseeing daily retail store operations to support sales and profitability through merchandising, expense and inventory management, employee training and development, human resources activities, and customer service. The role supports store staff performance, policy compliance, operational standards, and achievement of store goals. The workweek does not exceed 40 hours, and the schedule is flexible across days, nights, weekends, and holidays. The employee may work in multiple stores within the assigned district and must have reliable transportation and be willing to travel by car, plane, or train.
Requirements
- At least one year of experience in retail management.
- Solid knowledge of business and excellent English communication skills for communicating with management, associates, and customers.
- Strong interpersonal skills and demonstrated poise, tact, and diplomacy in sensitive and confidential situations.
- Ability to think strategically and plan and organize effectively.
- Professionalism in all situations.
- Proficient analytical ability to gather and summarize data, solve administrative problems, and prioritize work.
- Results-driven approach, critical and creative thinking, project management, time management, analytical skills, and strong organizational skills.
- Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
- Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
- Ability to execute directives with precision and consistency.
- Working knowledge of Microsoft Office products.
- Willingness to work in multiple stores in the assigned district.
- Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
- Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment with flexibility.
- Reliable transportation and willingness to travel by car, plane, or train.
Responsibilities
- Support the overall quality and performance of retail store staff.
- Ensure compliance with company policies and procedures.
- Model effective leadership to build commitment to store goals and training standards.
- Assist with recruiting, selecting, training, and developing store personnel.
- Assist the Store Manager and provide feedback on annual performance evaluations for store employees.
- Assist with expense management and develop strategies to help stores perform within budget.
- Help monitor and identify loss or inventory inconsistencies so the store meets shrink goals at or below company plan.
- Monitor and control operational compliance, safety, and business standards.
- Support training employees in suggested selling and merchandising techniques.
- Uphold company customer service standards and provide a friendly environment for customers.
- Assist with accurate and regular merchandise inventory counts.
- Perform other duties as assigned.
Benefits
- Bonus opportunity when applicable guidelines or criteria are met.
- Company 401(k) plan eligibility for all roles.
- Medical, dental, and vision benefits for full-time roles.
- Company-paid time off for full-time roles.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
