Assistant Store Manager - Operations

DICK'S Sporting Goods • Altamonte Springs, FL

1d

About The Position

The Assistant Store Manager of Operations leads operational execution in a fast-paced retail environment, with a focus on efficiency, accuracy, and a seamless athlete experience. The role coaches and develops teammates, optimizes processes, and ensures effective front- and back-of-house operations. It partners with the Store Manager on business planning, workforce management, and hiring, while leading Captains (Supervisors) and influencing the broader store team. The position also upholds company standards for merchandising, service, safety, loss prevention, and operating procedures.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience.
• 1–3 years of retail management experience or customer-focused experience.

Responsibilities

• Collaborate with the Store Manager to develop and execute full-year business growth plans, including forecasting and planning 90 or more days ahead.
• Ensure operational strategies support long-term success; identify store opportunities and validate programs and processes such as BOPIS and ship-from-store.
• Directly manage Captains (Supervisors) and influence, coach, and develop the broader store team.
• Manage Captain performance, including development, annual reviews, and promotion recommendations; hold teammates accountable for policies and procedures, including disciplinary and termination recommendations.
• Ensure compliant execution of merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
• Promote and lead company programs, including customer loyalty participation, warranty sales, and private label credit card enrollment.
• Model service, selling, and leadership behaviors that elevate the athlete experience; anticipate athlete needs and provide accurate, knowledgeable product information.
• Lead, execute, and validate training initiatives, including cross-training leaders; ensure teammates are equipped to deliver elevated athlete experiences through coaching, accountability, and development plans.
• Partner with the Store Manager on long-range workforce management and approve Captain staffing plans.
• Oversee payroll and staff scheduling to align with budget goals and respond to athlete traffic and sales trends.
• Partner with the Store Manager and Captain team to develop hiring strategies, source candidates, and conduct interviews.
• Make hiring decisions for Captains and be accountable for hourly teammate hiring and termination decisions based on Captain recommendations; coach Captains on interviewing, hiring, and team building.
• Hold teammates accountable for operational guidelines, brand standards, customer service expectations, and company policies.
• Ensure store safety, standards, and operating procedures are upheld; enforce safety, loss prevention, and standard operating procedures, as well as applicable laws and external guidelines.
• Create an environment where teammates and athletes are welcome and treated with respect.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED