Assistant Store Manager- Operations

DICK'S Sporting Goods • North Olmsted, OH

14d

About The Position

The Assistant Store Manager of Operations leads operational execution in a fast-paced retail environment, with a focus on efficiency, accuracy, and a seamless athlete experience. The role coaches and develops teammates, optimizes processes, and ensures the store operates effectively across front- and back-of-house operations. It partners with the Store Manager on business planning, workforce management, hiring, and store performance while promoting teamwork, discipline, and continuous improvement.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience.
• 1–3 years of retail management experience or customer-focused experience.

Responsibilities

• Collaborate with the Store Manager to develop and execute full-year business growth plans, including forecasting and planning 90 or more days ahead.
• Ensure operational strategies support long-term success; identify opportunities and validate programs and processes such as BOPIS and ship-from-store.
• Directly manage Captains (Supervisors) and indirectly lead the broader store team through influence, coaching, and development.
• Develop leaders and foster a high-performing, inclusive team environment.
• Manage performance processes for the Captain team, including development, annual reviews, and promotion recommendations; hold teammates accountable for policy and procedure compliance, including disciplinary and termination recommendations.
• Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
• Promote and lead company programs, including customer loyalty participation, warranty sales, and private-label credit card enrollment.
• Model service, selling, and leadership behaviors that elevate the athlete experience; anticipate athlete needs and provide clear, accurate product and assortment information.
• Lead, execute, and validate training initiatives, including cross-training leaders; ensure teammates are equipped to provide elevated athlete experiences through coaching, accountability, exposure, stretch assignments, and development plans.
• Partner with the Store Manager on long-range workforce management and approve Captain staffing plans.
• Oversee payroll and staff scheduling to meet budget goals and respond to athlete traffic and sales trends.
• Partner with the Store Manager and Captain team on targeted hiring strategies, sourcing, recruiting, and interviewing.
• Make hiring decisions for Captains and make hourly teammate hiring and termination decisions based on Captain recommendations.
• Coach Captains on interviewing, hiring, and team-building practices.
• Hold teammates accountable for operational guidelines, brand standards, customer service expectations, and company policies.
• Ensure store safety, standards, and operational procedures are upheld.
• Create a respectful and welcoming environment for teammates and athletes.
• Enforce policies and procedures related to safety, loss prevention, and standard operating procedures, as well as applicable laws and external guidelines.

Benefits

• Competitive total rewards package that may include incentives, equity, and benefits.
• Generous suite of benefits.
• Complies with state paid leave requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED