Assistant Store Manager (40) Gateway

TD • Columbia, SC

5d • $30 - $45 • Onsite

About The Position

The Assistant Store Manager leads the day-to-day service, sales, and operational objectives at a TD Store. The role guides colleagues in growing and deepening customer relationships through convenient service, advice, and personalized experiences, and can lead the Store with minimal direction while making day-to-day decisions on the teller line or platform.

The position leads advice and service colleagues toward individual and Store goals, promotes strong customer and colleague experiences, and ensures service and advice activities are delivered effectively and in compliance with regulatory requirements. It coaches the team in consultative advice, product knowledge, referrals, lead management, and customer relationship development, while addressing complex customer situations and supporting business growth.

The Assistant Store Manager also oversees operational compliance, risk management, audits, process quality, and Store efficiency. The role supports colleague development and performance, recruitment, scheduling, and an inclusive, high-performing team environment. This position is subject to mortgage loan originator registration and eligibility requirements, as well as criminal background and credit checks.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent.
• Demonstrated ability to provide legendary customer service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency in expense management.
• Must maintain active NMLS registration upon hire to discuss loan products with customers and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government-agency findings.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.

Responsibilities

• Lead a team of advice and service colleagues in achieving individual and Store objectives and performance goals.
• Provide day-to-day leadership and work direction to ensure effective, compliant delivery of personalized service and advice.
• Coach colleagues in advice strategies, product and service knowledge, sales behaviors, and customer relationship development.
• Deliver end-to-end financial advice, insights, and tools to customers, and identify advice opportunities, referrals, and ways to grow business.
• Manage customer leads and outreach, including self-generated, partner, retail-to-retail referral, and campaign leads; make outbound calls and SMS, prioritize leads, and set or host appointments.
• Handle critical, complex, or high-risk customer issues and act as an escalation point for problem resolution.
• Participate in community events and promote the TD brand while serving community needs.
• Build strong partnerships between transaction colleagues, platform bankers, and other partners to support effective referrals.
• Maintain colleague scheduling to meet customer demand and compliance requirements.
• Ensure the Store’s lobby, frontline, and common areas meet professional, marketing, premises, and regulatory guidelines.
• Lead operational compliance across teller and platform operations and oversee completion and quality of daily processes and transactions.
• Support Store operations such as account maintenance, wire transfers, opening and closing, cash management, vault management, and monthly vault and drawer audits.
• Develop and lead the Store’s Operational Excellence plan; identify and mitigate risk, conduct audits, and ensure adherence to policies and procedures.
• Ensure transactions and documentation are accurate, properly supported, and compliant; escalate non-standard or high-risk activities and support process improvements.
• Lead and develop a high-performing team through feedback, performance reviews, coaching, performance management, and timely recognition.
• Contribute to team performance objectives and monitor and address colleague performance.
• Ensure colleagues follow bank policies, procedures, conduct guidelines, and requirements for customer interactions, products, and services.
• Share knowledge and information, encourage good working relationships and escalation of challenges, and support change through positive reinforcement.
• Participate in recruitment and selection and promote a diverse, fair, and equitable workplace.
• Act as a brand champion for the business area and the bank.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, including potential cash and/or equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager