Assistant Store Manager (40) Gateway

TD Bank • Columbia, SC

4d • Onsite

About The Position

The Assistant Store Manager is an experienced leader responsible for day-to-day service, sales, and operational objectives at a TD Store. The role leads a team in growing and deepening Customer relationships through convenient service, sales and advice, and personalized, connected experiences. The position can lead the Store with minimal direction and makes decisions about daily teller-line and platform work.

The Assistant Store Manager guides advice and service colleagues toward Store objectives, Customer and colleague experience goals, and performance targets. The role coaches colleagues on advice strategies, product knowledge, service, and sales; provides work direction; handles critical or high-risk issues; and delivers financial advice and insights to Customers. It also drives lead management, referrals, outreach, appointments, and community engagement.

The role oversees Store operations, including teller and platform processes, compliance, risk management, audits, vault management, and operational excellence. It supports accurate and timely transactions and documentation, maintains appropriate colleague scheduling, and contributes to hiring, performance management, colleague development, and a diverse, high-performing team. This position is classified as a Loan Originator and Mortgage Loan Originator under applicable regulations and requires eligibility for NMLS registration and employment with a covered financial institution.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent.
• Must maintain active registration status with NMLS upon hire to engage in conversations with customers about loan products and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act and applicable regulations.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government agency or authority findings.
• Demonstrated ability to provide legendary Customer service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency with expense management.
• Must comply with the Bank Code of Conduct and applicable policies, procedures, and guidelines.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.

Responsibilities

• Lead advice and service colleagues in achieving individual and Store objectives, performance goals, and strong Customer and colleague experiences.
• Provide day-to-day team leadership and work direction to support efficient, personalized service and advice while maintaining compliance with regulatory guidelines.
• Coach and develop colleagues in advice strategies, service, sales, product knowledge, and proactive recommendations based on Customer needs.
• Deliver end-to-end financial advice, information, tools, insights, and recommendations that help Customers achieve their goals and build financial confidence.
• Handle critical or high-risk issues and act as an escalation point for Customer problem resolution; identify ways to prevent recurring problems.
• Drive business growth through advice opportunities, referrals, lead management, Customer outreach, outbound calls and messages, and appointments.
• Participate in community events and promote the TD brand while serving community needs.
• Build strong partnerships among colleagues, platform bankers, and other partners to support effective referrals and Customer service.
• Maintain appropriate colleague scheduling to meet Customer demand and compliance requirements.
• Oversee Store operations, including teller and platform operations, daily processes, transaction completion and quality, and compliance with policies and procedures.
• Support or perform daily operational activities such as account maintenance, wire transfers, Store opening and closing, and cash management.
• Lead the Store Operational Excellence plan and vault management, including monthly vault and drawer audits.
• Identify and mitigate risk, audit for compliance and operational soundness, and escalate non-standard or high-risk transactions and activities.
• Ensure accurate documentation and due diligence for Customer transactions and business processes; support process improvement opportunities.
• Lead a high-performing team through ongoing feedback, performance reviews, coaching, development, and performance management.
• Contribute to setting team performance objectives, monitoring results, and recognizing or addressing performance in a timely manner.
• Participate in recruitment and selection, promote a diverse and equitable workplace, and encourage collaboration and escalation of business challenges.
• Serve as a brand champion and reinforce TD's shared commitments and Code of Conduct.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Online learning platform and mentoring programs
• Variable compensation and incentive awards, including potential cash and/or equity incentive awards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager