Gateway Manager

. Crane Worldwide Logistics . • Itasca, IL

1d • Onsite

About The Position

The Gateway Manager leads and manages site operations to ensure the operations staff delivers service agreements at or above client standards. The role supports profitability through strong client service, timely communication, and follow-up on pending matters. It includes planning and adjusting staffing schedules to meet operational demands and business objectives, managing revenue and expenses within budget, and training, developing, and motivating employees. The manager oversees department financial activities, including purchasing, budget preparation and review, financial reporting, and expense monitoring. The position also executes applicable company KPIs, including “The Morning Routine” and operational aspects of “The Director’s Playbook,” in accordance with the Crane Worldwide Logistics Operational KPI Standards addendum.

This position requires on-site attendance at the assigned work location. Duties may include other responsibilities as assigned. Professional certification may be required in some areas. The final candidate must successfully pass an E-Verify check, and the company conducts pre-employment substance-abuse testing.

Requirements

• High school diploma or GED required.
• At least seven years of related experience required.
• At least six years of industry experience required.
• At least five years of supervisory experience required.
• Computer literacy.
• Intermediate proficiency in Microsoft Office, internet, web-based applications, and job-specific software applications.
• Professional certification may be required in some areas.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Lead, direct, and manage site operations to ensure operations staff execute service agreements at or above client standards.
• Maximize profitability through superior client service, effective and prompt communication, and follow-up on pending client matters.
• Plan and monitor daily staffing schedules and adjust them to ensure adequate staffing for operational demands and business objectives.
• Manage revenue and expenses within budget constraints.
• Train, develop, and motivate employees to achieve strong performance and grow their knowledge and responsibilities.
• Manage department financial activities, including purchasing, budget preparation and review, financial reporting, and expense monitoring.
• Execute applicable company KPIs, including “The Morning Routine” and operational aspects of “The Director’s Playbook.”
• Perform other duties as assigned.

Benefits

• Quarterly Incentive Plan.
• 136 hours of paid time off, equal to 17 days per year, usable for sick time or personal use.
• Medical, dental, and vision benefits.
• Tuition reimbursement for education related to the job.
• Employee referral bonuses.
• Employee recognition and rewards program.
• Paid volunteer time.
• Employee discounts.
• Wellness incentives of up to $100 per year for completing challenges, plus a discount on contribution rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED