Assistant Store Manager - Stratham

TD Bank • Stratham, NH

1d • Onsite

About The Position

The Assistant Store Manager is an experienced leader responsible for managing day-to-day service, sales, and operational objectives at a TD Store. The role leads a team in growing and deepening Customer relationships through convenient service, advice, and personalized experiences. The Assistant Store Manager can lead the Store with minimal direction and make decisions on day-to-day teller-line or platform work.

The position leads advice and service colleagues toward Store objectives, performance goals, and strong Customer and colleague experiences. It provides work direction, coaching, oversight, and guidance to ensure personalized service and advice are delivered efficiently and in compliance with regulatory requirements. The role handles complex sales and advice activities, supports end-to-end financial guidance, manages critical or high-risk issues, and builds knowledge of the local market and available products and services.

The Assistant Store Manager is accountable for Customer relationships and business growth, operational compliance and risk management, Store efficiency, and team performance and development. Duties may include managing colleague schedules, overseeing teller and platform operations, completing account maintenance, wire transfers, Store opening and closing, cash management, and vault audits. The role also participates in community events and promotes the TD brand.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency with expense management.
• Must maintain active registration status with NMLS upon hire to engage in conversations with customers about loan products and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary License.

Responsibilities

• Lead a team of advice and service colleagues in achieving individual and Store objectives, performance goals, and strong Customer and colleague experiences.
• Direct day-to-day team work to ensure efficient delivery of personalized and complex service and advice while maintaining compliance with policies and regulatory requirements.
• Coach and develop colleagues in advice-giving strategies, product and service knowledge, service quality, and proactive Customer recommendations.
• Deliver end-to-end advice and financial management information to Customers, and identify advice opportunities, referrals, and ways to deepen relationships and grow business.
• Manage lead activities, including self-generated, partner, retail-to-retail referral, and campaign leads; conduct Customer outreach, set or host appointments, and prioritize leads.
• Handle critical and high-risk issues and act as an escalation point for Customer problem resolution, including identifying ways to prevent recurring problems.
• Support Customer acquisition, retention, profitability, and the achievement of business objectives.
• Participate in community events and promote the TD brand while supporting community needs.
• Maintain optimal colleague scheduling to meet Customer demand and compliance requirements.
• Lead and oversee Store operational compliance, teller and platform operations, day-to-day processes, transaction quality, and audit readiness.
• Perform or oversee Store activities such as account maintenance, wire transfers, Store opening and closing, cash management, and monthly vault and drawer audits.
• Identify and mitigate risk, audit adherence to policies and procedures, escalate non-standard or high-risk transactions, and support process improvements.
• Ensure Customer and business documentation and transactions are accurate and meet applicable requirements.
• Provide ongoing feedback, performance reviews, coaching, and development; contribute to team performance objectives and participate in recruiting and selection.
• Promote a fair, equitable, diverse, and collaborative work environment and reinforce TD's policies, procedures, and shared commitments.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Online learning platform and mentoring programs
• Variable compensation and incentive awards may be available, generally through participation in an incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager