Assistant Store Manager - Stratham

TD • Stratham, NH

2d • $30 - $45 • Onsite

About The Position

The Assistant Store Manager leads day-to-day service, sales, and operational objectives at a TD Store. The role leads colleagues in growing and deepening customer relationships through convenient service, sales and advice, and a personalized customer experience. The manager can lead the Store with minimal direction and makes day-to-day decisions for teller-line and platform work.

The role drives team and Store performance, provides work direction and coaching, promotes consultative financial advice, manages customer leads and referrals, resolves complex or high-risk issues, and supports community engagement. It also oversees operational compliance, risk management, transaction quality, audits, vault and cash management, and efficient Store operations. The Assistant Store Manager develops colleagues, supports recruitment and performance management, maintains customer-service standards, and ensures the Store meets policy, regulatory, and business requirements.

This position is classified as a loan originator and mortgage loan originator under applicable regulations. Employment eligibility, NMLS registration eligibility, and satisfactory criminal background and credit checks are required. The role is based in Stratham, New Hampshire, and is listed for 40 hours per week. The stated pay range is $29.75–$44.50 USD.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent experience.
• Demonstrated ability to provide legendary customer service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency with expense management.
• Must maintain active NMLS registration upon hire to discuss loan products with customers and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government-agency findings.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.

Responsibilities

• Lead advice and service colleagues to achieve individual and Store objectives, customer and colleague experience goals, and performance targets.
• Provide day-to-day team leadership and work direction for effective delivery of personalized and complex service and advice while maintaining compliance.
• Coach and develop colleagues in advice strategies, product knowledge, service behaviors, and customer relationship-building.
• Deliver end-to-end financial advice, information, tools, and proactive insights to help customers pursue their financial goals.
• Identify advice opportunities, referrals, and business growth opportunities; manage self-generated, partner, retail-to-retail, and campaign leads, customer outreach, appointments, and lead prioritization.
• Handle critical, complex, and high-risk customer issues and serve as an escalation point for problem resolution.
• Participate in community events and promote the TD brand while serving community needs.
• Create a warm, engaging customer experience through active listening, clarifying questions, personalized service, and suitable product recommendations.
• Attract, acquire, and retain customers and build effective partnerships between transaction colleagues, platform bankers, and other partners.
• Maintain optimal colleague scheduling to meet customer demand and compliance requirements.
• Maintain inviting and compliant Store common areas, lobby, and frontline spaces.
• Lead operational compliance across Store, teller, and platform operations; oversee daily processes, transactions, and work quality.
• Support efficient Store operations and audit readiness by applying policies and procedures and addressing operational risks.
• Perform or oversee activities such as account maintenance, wire transfers, Store opening and closing, cash management, vault management, and monthly vault and drawer audits.
• Develop and lead the Store Operational Excellence plan; identify risks, conduct compliance checks, and escalate non-standard or high-risk transactions and activities.
• Ensure accurate documentation and due diligence for customer transactions and business activities; support process improvements and comply with the Bank Code of Conduct.
• Provide ongoing feedback, performance reviews, coaching, development, and timely performance management for team members.
• Set and monitor team performance objectives, reinforce shared commitments, and communicate issues and expertise across the team and partners.
• Participate in recruitment and selection, promote a diverse and equitable workplace, and act as a brand champion.
• Maintain active NMLS registration upon hire to engage with customers about loan products and facilitate application intake.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development.
• Reward and recognition.
• Base salary and potential variable compensation or incentive awards, including possible cash and/or equity awards through an incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level