Assistant Store Manager - Chico's

Chicos Fas•Cranberry Township, PA

About The Position

The Assistant Store Manager supports the Store Manager in managing sales, operations, asset protection, and human resources functions to provide a great customer experience and maximize profitability. This position may be found in multiple brands, and some duties may vary by brand. The role includes supervising and developing associates, supporting customer service and sales, maintaining store presentation, and ensuring financial, inventory, operational, and safety processes are performed according to policy. The Assistant Store Manager also helps recruit and hire associates and provides feedback to the Store Manager on performance appraisals and evaluations.

Requirements

High school diploma or equivalent.
Must be 18 years old or older.
Excellent verbal and written communication skills.
Excellent customer service skills.
Knowledge of administrative aspects of store operations.
Ability to travel to stores throughout the district.
Ability to communicate with customers, stand and maneuver on the sales floor and in the stockroom, operate a register, lift and carry 50 pounds, handle and fold merchandise, climb, reach, and push or pull.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Minimum of 3 years of prior retail or sales management experience preferred.

Responsibilities

Prepare weekly schedules for appropriate floor coverage within fiscal guidelines; review timesheets and payroll documentation for accuracy and submit them as appropriate.
Promote customer service by ensuring associates greet and assist customers, and respond professionally and promptly to customer inquiries and complaints.
Supervise associates performing sales, inventory receipt, cash reconciliation, and customer services.
Model sales expectations, communicate product knowledge, and help customers select or locate merchandise.
Maintain store housekeeping, visual merchandising, and organization to a high standard; train associates in visual merchandising techniques.
Monitor associate sales activity and productivity, communicate performance, and motivate and train associates to reach their potential.
Perform financial activities according to policy, including cash handling and reporting, price changes, merchandise handling, and accurate register transactions.
Administer operational processes, including inventory receipt and dispatch, floor replenishment, and preparation and execution of physical inventories.
Facilitate or manage store operations and maintenance to support safe and efficient operation.
Support compliance with applicable laws, loss prevention policies, operating procedures, and controls; conduct associate training as needed.
Assist with recruiting, hiring, and developing store associates.
Interpret key performance indicator reports and provide coaching as needed; give the Store Manager feedback for associate performance appraisals and evaluations.
Perform other duties as assigned or required.