Assistant Store Manager - Chico's

Chicos Fas•Vero Beach, FL

About The Position

The Assistant Store Manager supports the Store Manager in promoting a customer- and product-focused sales culture. The role helps manage sales operations, asset protection, and human resources functions to deliver a strong customer experience and maximize profitability. The position may be found across multiple brands, and some duties may vary by brand.

Requirements

High school diploma or equivalent.
At least 18 years of age.
Excellent verbal and written communication skills.
Ability to learn or adapt to company-provided technology.
Proven excellent customer service skills with a statistical track record in sales and leadership.
Strong organizational skills and ability to multitask in a fast-paced environment.
Strong leadership, training, and team-building skills.
Knowledge of administrative aspects of store operations.
Ability to communicate with customers and staff.
Regular attendance to ensure adequate coverage for company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Two or more years of retail management experience preferred.

Responsibilities

Analyze sales reports and key performance indicators to identify business needs and execute sales strategies with the Store Manager.
Set clear expectations and hold the store team accountable for brand, performance, and behavior standards.
Control payroll and supply budgets; oversee scheduling, shrink audits, inventory, opening and closing duties, time-sheet review, payroll accuracy documents, and merchandise flow.
Manage financial activities, including cash handling and reporting, price changes, merchandise handling, and accurate register transactions.
Ensure compliance with applicable laws, loss prevention policies, operating procedures, and controls; train associates on proper controls.
Administer inventory receipt and dispatch, daily floor replenishment, and physical inventory preparation and execution.
Maintain visual presentation, organization, and facility standards that represent the brand.
Motivate and coach the sales team to achieve sales and productivity goals, and build product knowledge and selling skills.
Lead and inspire the store team, promote inclusive collaboration, communicate effectively to support positive change, and seek feedback for leadership development.
Model and promote Most Amazing Personal Service (MAPS) and a cohesive omnichannel customer experience.
Use sales techniques and product knowledge to recommend or locate merchandise based on customer needs; resolve customer concerns promptly.
Ensure efficient register service and team knowledge of payment, coupon, return, exchange, security, and other operational policies.
Promote consistent client communication through customer books, rewards participation, and customer sign-up capture.
Assist with recruiting, hiring, training, and developing the store team; assess performance and provide coaching.
Partner with the Store Manager to resolve human resources issues in a timely and effective manner.
Recognize and reward outstanding performance to support associate and team engagement.
Ensure the store team follows employment practices and policies.
Perform other duties as assigned.