Sales Associate - Chico's

Chicos Fas•Foley, AL

17h

About The Position

The Sales Associate supports Management in promoting a customer- and product-focused sales culture. The role helps ensure an excellent customer experience and maximum profitability while keeping the company’s values and guiding principles at the forefront of store operations. The position may be found across multiple brands, and some duties may vary by brand. The Sales Associate meets sales goals by applying sales techniques, sharing product knowledge, and helping customers find merchandise that suits their needs. The role also supports store presentation, replenishment, customer service, checkout operations, clienteling, and store organization. Employees are expected to work a flexible schedule, including nights, weekends, and holidays. This position is listed for the Tanger Outlet Center location, though the posting notes that an applied-for position may not currently be open.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent communication skills.
Excellent customer service skills.
Ability to learn or adapt to company-provided technology.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers, Associates, and Management.
Regular attendance to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to meet the physical demands of the role: constant walking/standing for 67–100% of an 8-hour shift; occasional lifting up to 50 lbs. for 1–33% of an 8-hour shift; and frequent climbing for 34–66% of an 8-hour shift.

Nice To Haves

Retail or sales experience preferred.

Responsibilities

Meet company sales goals using sales techniques and product knowledge; recommend or locate merchandise based on customer needs and preferences.
Maintain knowledge of current sales, promotions, pricing, and visual standards.
Follow merchandise handling, presentation, loss-prevention, and other management-directed standards.
Participate in visual directives, monthly store sets, and zone maintenance.
Model and promote the Most Amazing Personal Service (MAPS) principles and standards, providing a cohesive omni-channel experience.
Resolve customer concerns promptly.
Provide a fast and efficient register experience while following policies for payments, coupons, returns, exchanges, security, and other operations.
Reinforce customer buying decisions at checkout and meet add-on goals, including gift card sales.
Enroll clients in the rewards program.
Build and maintain customer relationships through clienteling and wardrobing.
Know current product fit and style offerings in store and online.
Maintain consistent client communication using the customer book.
Support replenishment activities to keep the store full and abundant.
Assist with locate fulfillment.
Assist with floor sets, window changes, visual presentations, signage placement, and other visual directives as instructed.
Assist with boutique cleanliness and organization.
Promote an inclusive, collaborative approach to problem solving.
Seek personal development opportunities and solicit feedback.
Perform other duties as assigned.