Sales Lead - Chico's

Chicos Fas•Granger, IN

4d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, keeping company values and guiding principles at the forefront of store operations. The role helps deliver an excellent customer experience and maximize profitability while supporting store performance, team development, and day-to-day operations. The position may be found in multiple brands, and some duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to company-provided technology.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to walk and stand constantly (67–100% of an 8-hour shift), lift up to 50 pounds occasionally (1–33% of an 8-hour shift), and climb frequently (34–66% of an 8-hour shift).

Nice To Haves

One or more years of retail or sales management experience preferred.

Responsibilities

Set and communicate clear expectations, and hold the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee basic operational activities, including opening and closing duties and merchandise flow processes.
Supervise associates engaged in sales, inventory receipt, cash reconciliation, and customer services.
Use weekly schedules to ensure appropriate sales-floor coverage within fiscal guidelines.
Maintain knowledge of current sales and promotions, and present and display merchandise according to current promotions and standards.
Maintain standards for merchandise handling and presentation, loss prevention, and other duties directed by Management.
Motivate the sales team to achieve assigned sales and productivity goals, while meeting personal sales goals.
Train and coach associates on product knowledge, locate fulfillment, and selling.
Inspire the store team, model core values, promote an inclusive and collaborative approach to problem solving, and communicate with Store Management to lead positive change.
Model and promote Most Amazing Personal Service (MAPS) principles and standards and provide a cohesive omnichannel experience.
Use sales techniques and product knowledge to recommend merchandise or help customers locate products that meet their needs.
Build and maintain customer relationships through clienteling and wardrobing, and ensure prompt resolution of customer concerns.
Ensure a fast and efficient register experience and keep current on policies for payments, coupons, returns, exchanges, security, and other operations.
Ensure consistent client communication through customer books, rewards program participation, and customer capture sign-ups.
Support and follow up on training programs and seminars; assist in associate development, interpret KPI reports, coach as needed, and provide performance feedback to the Store Manager.
Promote associate and team engagement by recognizing and rewarding outstanding performance.
Ensure the Store Team adheres to employment practices and policies.
Perform other duties as assigned.