Sales Lead - Chico's

Chicos Fas•Beaumont, TX

2d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role helps deliver an excellent customer experience and maximize profitability while supporting the store team’s sales, operational, and talent-development goals. The Sales Lead helps lead daily store operations, including opening and closing, merchandise flow, sales-floor coverage, and adherence to merchandising, loss-prevention, and operational standards. They model and coach customer service and selling practices, build customer relationships through clienteling, and help develop and engage associates. Duties may vary by brand, and other duties may be assigned.

Requirements

High school diploma or equivalent.
Must be 18 years of age or older.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

1+ year of retail or sales management experience preferred.

Responsibilities

Communicate expectations and hold the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee opening and closing duties, merchandise flow, and other basic operational activities.
Supervise associates involved in sales, inventory receipt, cash reconciliation, and customer services.
Use weekly schedules to support appropriate floor coverage within fiscal guidelines.
Maintain knowledge of sales and promotions and present merchandise according to current promotions and standards.
Maintain standards for merchandise handling and presentation, loss prevention, and other duties directed by Management.
Motivate the sales team to meet sales and productivity goals, and meet personal sales goals.
Train and coach the selling team on product knowledge, locate fulfillment, and selling.
Promote an inclusive, collaborative team culture and communicate with store teams and Store Management to support positive change.
Model and teach Most Amazing Personal Service (MAPS) principles and standards, including a cohesive omnichannel experience.
Use selling techniques and product knowledge to recommend or locate merchandise based on customer needs and preferences.
Build and maintain customer relationships through clienteling and wardrobing.
Ensure prompt resolution of customer concerns and an efficient register experience, following applicable payment, coupon, return, exchange, and security policies.
Ensure consistent client communication through the customer book, rewards program participation, and customer-capture sign-up.
Support, implement, and follow up on training programs and seminars.
Assist with associate development, interpret Key Performance Indicator reports, coach as needed, and provide performance feedback to the Store Manager.
Recognize and reward outstanding performance to support associate and team engagement.
Ensure the Store Team follows employment practices and policies.
Seek personal development opportunities and solicit feedback to build leadership skills.
Perform other duties as assigned.