Sales Lead - Chico's

Chicos Fas • Austin, TX

18h • Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role helps deliver an excellent customer experience and maximize profitability while supporting store operations, sales performance, and team development.

The Sales Lead models and promotes customer service standards, product knowledge, and an engaging omnichannel experience. The position also supports associate training and coaching, helps maintain operational and employment standards, and contributes to a positive, inclusive, high-performance store team. Duties may vary among brands, and other duties may be assigned.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Ability to learn or adapt to technology provided by the company.
• Knowledge of administrative aspects of store operations.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to communicate with customers.
• Regular attendance is essential to ensure adequate coverage and meet company objectives.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to walk and stand constantly for 67–100% of an 8-hour shift.
• Ability to lift up to 50 pounds occasionally, for 1–33% of an 8-hour shift.
• Ability to climb frequently, for 34–66% of an 8-hour shift.

Nice To Haves

• At least 1 year of retail or sales management experience is preferred.

Responsibilities

• Set and communicate expectations, and hold the store team and self accountable for brand, performance, and behavior standards.
• Perform and oversee opening and closing duties, merchandise flow, and other basic operational activities.
• Supervise associates handling sales, inventory receipt, cash reconciliation, or customer services.
• Use weekly schedules to ensure appropriate sales-floor coverage within fiscal guidelines.
• Maintain knowledge of current sales and promotions and present merchandise in accordance with promotional and brand standards.
• Maintain merchandise handling, presentation, loss prevention, and other standards set by Management.
• Motivate the sales team to meet sales and productivity goals, and meet personal sales goals.
• Train and coach associates on product knowledge, locate fulfillment, and selling.
• Promote a shared vision and model core values while encouraging inclusive, collaborative problem-solving.
• Communicate with store teams and Store Management to lead positive change, and seek feedback and development opportunities to build leadership skills.
• Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards and provide a cohesive omnichannel experience.
• Use selling techniques and product knowledge to recommend or locate merchandise that meets customers’ needs and preferences.
• Build and maintain customer relationships through clienteling and wardrobing.
• Resolve customer concerns promptly and ensure a fast, efficient register experience while following applicable payment, coupon, return, exchange, and security policies.
• Support consistent client communication through customer books, rewards program participation, and customer sign-up capture.
• Support and follow up on training programs and seminars.
• Assist in developing store associates, interpret KPI reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
• Recognize and reward outstanding performance to drive associate and team engagement.
• Ensure the Store Team follows employment practices and policies.
• Perform other duties as assigned.

Benefits

• Accommodation is available to applicants with disabilities during the application process; applicants may contact their local Store Manager for assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED