Sales Lead - Chico's

Chicos Fas•Jenkintown, PA

18h

About The Position

The Sales Lead serves as a role model, setting an example through their behavior and leading activities that provide an exceptional customer experience. The role acts as Manager on Duty in the absence of another manager, communicates action plans to drive productivity and achieve store goals, performs operational functions, and assists with merchandise presentation. The Sales Lead keeps customers the top priority while balancing tasks and store operations. They motivate and coach associates, support customer service and selling, monitor sales activity, and help maintain store standards, visual presentation, and organization. The position also handles operational duties such as cash handling, reporting, price changes, merchandise handling, opening and closing procedures, and compliance with loss prevention and safety requirements.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Communicate effectively with customers, managers, and store associates, fostering team commitment and a positive, inclusive environment.
Demonstrate excellent customer service and selling behaviors.
Take initiative, prioritize, and meet deadlines with minimal supervision.
Have knowledge of administrative aspects of store operations and be proficient with technology.
Be able to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Be able to maneuver around the sales floor, stockroom, and office; lift up to 50 pounds; and retrieve and stock merchandise, with or without reasonable accommodation.

Nice To Haves

At least 1 year of prior retail experience is preferred.

Responsibilities

Keep customers the top priority while balancing assigned tasks and overall store operations.
Anticipate customer needs, communicate store and individual performance goals, and motivate associates to optimize results.
Ensure associates greet and assist customers, and respond to customer inquiries and complaints professionally and promptly.
Monitor associate sales activity and productivity, and coach associates in the moment on customer interactions and performance.
Communicate company direction clearly to the team.
Maintain store housekeeping, visual merchandising, organization, and compliance with Brand standards and guidelines.
Complete daily tasks that support smooth store operations.
Perform basic operational activities, including cash handling and reporting, price changes, merchandise handling, and opening and closing duties.
Build and maintain a customer following through clienteling behaviors.
Safeguard store keys, perform opening and closing procedures, and use PIN and signature privileges for register functions requiring approval.
Support compliance with applicable laws, loss prevention policies, operating procedures, and controls; conduct associate training as needed.
Help prevent shrink and promote safety awareness.
Report to work as scheduled, record time worked in the timekeeping system, and remain flexible to business needs.