Sales Lead - Chico's

Chicos Fas•Sarasota, FL

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role helps deliver an excellent customer experience and maximize profitability while supporting a team environment where employees can work, learn, and grow. Duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Physical ability to walk and stand constantly for 67–100% of an 8-hour shift.
Physical ability to lift up to 50 pounds occasionally, for 1–33% of an 8-hour shift.
Physical ability to climb frequently, for 34–66% of an 8-hour shift.

Nice To Haves

At least 1 year of retail or sales management experience is preferred.

Responsibilities

Set and communicate clear expectations and hold the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee basic operational activities, including opening and closing duties and merchandise flow.
Supervise associates involved in sales, inventory receipt, cash reconciliation, and customer services.
Use weekly schedules to support appropriate floor coverage within fiscal guidelines.
Maintain knowledge of current sales and promotions and present merchandise according to current promotions and standards.
Maintain standards for merchandise handling and presentation, loss prevention, and other duties as directed by Management.
Motivate the sales team to meet sales and productivity goals, develop a high-performance culture, and meet personal sales goals.
Train and coach the selling team on product knowledge, locate fulfillment, and selling.
Inspire the store team, model core values, promote a shared vision, and encourage inclusive, collaborative problem solving.
Communicate with store teams and Store Management to support positive change.
Seek developmental opportunities and feedback to build leadership skills.
Model, teach, and promote MAPS principles and standards and provide a cohesive omnichannel experience.
Model sales expectations, communicate product knowledge, recommend merchandise, and help customers locate or obtain products.
Build and maintain customer relationships through clienteling and wardrobing.
Ensure prompt resolution of customer concerns and a fast, efficient register experience.
Keep current on payment, coupon, return, exchange, security, and other applicable operating policies.
Ensure consistent client communication through customer books, rewards program participation, and customer sign-up capture.
Support, implement, and follow up on training programs and seminars.
Assist in developing store associates, interpret KPI reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
Recognize and reward outstanding performance to drive associate and team engagement.
Ensure the Store Team follows employment practices and policies.
Perform other duties as assigned.