Assistant Manager

HOUCHENS FOOD GROUP INC•Williamsburg, KY

About The Position

The Assistant Store Manager is knowledgeable about all aspects of the grocery store and assumes full responsibility for store operations in the Store Manager’s absence. Duties are generally similar to those of the Store Manager, and the role provides training toward becoming a Store Manager. The Assistant Store Manager directly supervises store associates and may perform management functions such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties. The role supports customer service, sales and profitability, inventory, merchandising, staffing, payroll, store records, safety, security, and the maintenance of the store and its surroundings. The position is full-time and non-exempt, reports to the Store Manager, and has a flexible work schedule. Travel may be required as necessary. The role requires a high school diploma or GED; no prior experience is necessary. Employment is subject to pre-employment background and drug screening.

Requirements

High school graduate or GED.
No prior experience necessary.
Microsoft Office and general computer knowledge.
Access to a phone at all times.
Ability to complete basic math calculations.
Ability to perform the listed physical activities, including frequent standing, walking, sitting, handling or fingering, reaching, squatting or kneeling, bending, and lifting or carrying; occasional climbing, crawling, and lifting or carrying over 100 pounds.
Ability to meet the position’s vision, hearing, smell, taste, and touch requirements, including hearing emergency sounds, intercoms, and fan motors.
Ability to wear required personal protective equipment; back belts are required when lifting and handling heavy products or objects.
Demonstrated competencies include accountability, accuracy, assertiveness, oral and written communication, customer orientation, decision-making, attention to detail, energy, enthusiasm, goal orientation, honesty and integrity, initiative, leadership, management, motivation, organization, patience, problem solving, relationship building, reliability, responsibility, self-motivation, team building, and time management.

Responsibilities

Provide professional customer service and respond to customer inquiries and complaints.
Monitor sales activities to ensure customers receive satisfactory service and quality goods.
Assign duties and direct and supervise employees performing sales, inventory, cash reconciliation, and customer services.
Inventory stock, reorder merchandise when stock reaches specified levels, and maintain merchandise to prevent out-of-stocks.
Maintain records of purchases, sales, requisitions, employee schedules, time cards, inventory, and sales; prepare reports as required.
Enforce safety, health, security, and company rules, and comply with applicable city, county, state, and federal regulations.
Inspect products and merchandise for condition, pricing, display, and proper function; maintain shelves, coolers, and displays full and fronted.
Hire, recruit, train, evaluate, promote, demote, and terminate employees as appropriate, in coordination with the Store Manager.
Perform subordinate work as needed, including cleaning and organizing shelves and displays and selling merchandise.
Establish and implement departmental policies, goals, objectives, and procedures; instruct staff in handling difficult sales.
Formulate merchandise pricing policies, estimate consumer demand, and determine the types and quantities of goods to sell.
Prepare work schedules and maintain employee schedule and time records; observe scheduled shift hours and record all hours worked accurately.
Review inventory and sales records, prepare management and budget reports, and, when the Store Manager is absent, accurately submit daily sales information to the corporate office.
Confer with company officials on methods to increase sales, expand markets, and promote business.
Plan budgets, authorize payments and merchandise returns, operate within company guidelines to achieve sales and profit goals, and help control store expenses.
Support the Store Manager in evaluating employees, taking corrective action, maintaining personnel records, communicating policies, and developing employee productivity and effective work schedules.
Support sales and profit objectives through goal setting, planning, effective store operations, accurate records, and timely two-way communication.
Maintain company property and a favorable customer image through cleanliness, store appearance, employee conduct, and adequate supervision to reduce theft.
Stay informed about company memos and local competition, handle customer complaints, and ensure merchandise is displayed to maximize profits.
Record sales at the time of purchase and accurately record markups, markdowns, spoilage, and store-use merchandise according to company policy.
Assist with payroll closeout to ensure employees are paid accurately and on time; prepare end-of-week and end-of-year reports in the Store Manager’s absence or ensure a trained employee completes them.
Advise the Store Manager or supervisor of personnel situations or policy violations affecting store operations.
Control store inventory and follow cash-handling procedures, including maintaining a low cash drawer, using the safe as instructed, keeping the safe locked, completing shift-checkout reports, and promptly reporting a missed daily bank deposit.
Enforce correct vendor check-in procedures within company guidelines.
Clean and maintain store equipment; prepare and maintain perishable foods according to company standards.
Build and maintain sellable displays, clean the parking lot and surrounding grounds, sweep and mop floors, dust shelves, and remove trash to the outside bin.
Unload stock trucks.
Perform other tasks as assigned by the Store Manager or Assistant Manager.