Full Time Assistant Store Manager - Rockingham Pack Mall

Pacsun Careers•Salem, NH

About The Position

The Assistant Store Manager assists the Store Manager in leading a customer-focused, sales-driven, profitable, and productive store. The role inspires and motivates the team through Pacsun’s core values, supports a customer-focused selling culture, and ensures the execution of store KPIs. The Assistant Store Manager also holds employees accountable for following company policies and procedures. This position balances customer service, sales-floor leadership, coaching, operational execution, visual standards, merchandise flow, and stockroom organization. The manager supports recruiting, developing, and retaining talent; encourages associate feedback and collaboration; and represents the Pacsun brand and company culture. This is a full-time position requiring 32–40 hours per week and flexibility to work weekends, nights, and peak holiday periods.

Requirements

Passion for product, brands, fashion, and trends.
Must be at least 18 years of age.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time management skills.
Proficient in math and possesses strong computer skills.
Ability to work 32–40 hours per week and work weekends, nights, and peak holiday periods.
Frequently lift or move up to 20 pounds and occasionally lift or move up to 35 pounds.
Frequently sit or stand for long periods and climb ladders as needed.
Ability to maneuver around sales-floor, stockroom, and office areas.
Ability to work in an open environment with fluctuating temperatures and standard lighting.
High school diploma or equivalent preferred.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Maintain a customer-focused mindset and ensure team members provide an engaging, positive, and authentic customer experience.
Handle customer situations in accordance with policy and procedures, attempt to resolve issues, and escalate them when appropriate.
Maintain a clean, organized, and safe store and stockroom.
Share customer feedback with the leadership team to improve the customer experience.
Serve as floor supervisor as needed, including during non-peak periods and breaks.
Hold self and others accountable for completing operational tasks.
Coach associates and provide feedback on Sales Associate performance.
Recognize and reward outstanding performance to support associate engagement.
Direct associates to ensure they understand company directives and standards.
Prioritize and delegate tasks to meet operational needs.
Support and execute visual directives and maintain company visual standards.
Improve efficiency in store operational processes.
Maintain merchandise flow, replenishment, and presentation standards throughout the store and stockroom.
Ensure associates follow company policies, procedures, and Safety Program practices.
Demonstrate passion for and affinity with Pacsun products, brands, fashion, and trends.
Recruit, identify, develop, and retain talent that delivers performance excellence.
Build cross-functional partnerships and promote transparency, collaboration, and accountability.
Represent Pacsun in the industry and marketplace and serve as a leader of company culture, norms, and conduct.
Balance a strong management presence with approachability and encourage associate feedback and interaction.