Full Time Store Manager - Florence Mall

Build-A-Bear Workshop•Florence, KY

1d•Onsite

About The Position

As a Chief Workshop Manager (CWM) at Build-A-Bear, you are responsible for the overall success of the workshop. This includes delivering an exceptional Guest experience, building a high-performing and engaged team, achieving financial goals, and consistently following company policies, procedures, and brand standards. The CWM leads sales and team performance, manages staffing and payroll, makes hiring and promotion decisions, and supports associates through coaching and development. The role oversees daily operations, merchandising, inventory, store safety, and Guest issue resolution while promoting the Experience First culture. Performance is measured against department objectives and corporate goals, including sales, profitability, talent management, compliance, operational excellence, scheduling, team engagement, and stakeholder feedback. This description is not exhaustive. Supervisors may assign additional functions and requirements. It does not constitute an employment contract or alter at-will employment; Build-A-Bear, Inc. reserves the right to change the job description or assign tasks as appropriate.

Requirements

At least 2 years of management experience with a proven successful history in a customer-centric business.
High school diploma or GED.
Experience using common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.
Ability to work a typical retail schedule that includes days, evenings, weekends, and holidays.
Ability to sit, stand, move, and lead in an active retail environment for at least eight hours a day.
Ability to lift more than 25 pounds.
Ambitious, success-oriented, and motivated by achieving goals.
Thrives in a high-engagement, Guest-focused environment.
Balances creativity, fun, and operational discipline.
Exercises sound judgment in ambiguous situations and independent decision-making.
Demonstrates initiative, resilience, and adaptability.
Leads with confidence, positivity, and an energizing presence.
Maintains composure and clarity under pressure.
Unites teams around shared goals and a joyful Guest experience.

Nice To Haves

2–4 years of store management experience.
Associate’s degree or higher in business, management, or a related field.
Proficiency in common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.

Responsibilities

Drive sales and team performance by coaching Assistant Workshop Managers, Shift Leaders, and Bear Builders, delivering a Guest experience consistent with the Experience First culture, and managing payroll, forecasting, and scheduling to meet or exceed targets.
Create weekly schedules and determine associates’ daily assignments with the Assistant Workshop Manager; direct work, manage break schedules and daily priorities, and serve as a role model leader.
Make hiring and promotion decisions, considering the Assistant Workshop Manager’s feedback and recommendations.
Lead and inspire the team during scheduled shifts and enforce and adhere to company policies, procedures, and standards.
Immediately communicate possible policy violations to the District Manager and/or Territory Manager for escalation to HR; coordinate disciplinary actions with the District Manager and HR as required, and deliver corrective actions with assistance from the Assistant Workshop Manager.
Ensure merchandising displays and layouts meet brand standards and create an inviting, cohesive store environment.
Use independent judgment to maintain operational efficiency, follow store safety policies and procedures, and resolve Guest issues.
Oversee inventory processes, including receiving, stocking, and inventory counts.
Partner with the Assistant Workshop Manager to build and develop a high-performing team that consistently delivers an exceptional Guest experience.
Achieve annual department objectives and corporate goals, including leadership effectiveness, sales and profitability, Guest and associate experience, talent management, policy compliance, operational excellence, payroll and scheduling effectiveness, team engagement, communication, and stakeholder feedback.