Full Time Store Manager - Florence Mall

Store•Florence, KY

16h

About The Position

As a Chief Workshop Manager (CWM) at Build-A-Bear, you are responsible for the overall success of the workshop. This includes ensuring an exceptional Guest experience, maintaining a high-performing and engaged team, achieving financial goals, and consistently adhering to company policies, procedures, and brand standards. You lead daily store operations and team performance, including coaching Assistant Workshop Managers (AWMs), Shift Leaders (SLs), and Bear Builders; managing payroll, forecasting, and schedules; and making hiring and promotion decisions. In partnership with the AWM, you build and develop a team that delivers an exceptional Guest experience. You also oversee merchandising, inventory management, safety, policy compliance, and the resolution of Guest issues. Performance is measured against annual department objectives and corporate goals, including leadership effectiveness, sales and profitability, Guest and associate experience, talent management, compliance, operational excellence, payroll and scheduling, team engagement, and stakeholder feedback. Additional duties may be assigned by supervisors. This description does not constitute an employment contract or change at-will employment status.

Requirements

At least 2 years of management experience, with a proven successful history in a customer-centric business.
High school diploma or GED.
Experience using common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.
Ability to work a typical retail schedule, including days, evenings, weekends, and holidays.
Ability to sit, stand, move, and lead in an active retail environment for at least eight hours a day.
Ability to lift more than 25 pounds.
Demonstrates ambition, goal orientation, and motivation to succeed.
Thrives in a high-engagement, Guest-focused environment and balances creativity, fun, and operational discipline.
Exercises sound judgment in ambiguous situations and demonstrates independent judgment.
Demonstrates initiative, resilience, and adaptability; leads with confidence, positivity, and an energizing presence; maintains composure under pressure; and unites teams around shared goals and a joyful Guest experience.

Nice To Haves

2–4 years of store management experience.
Associate’s degree or higher in business, management, or a related field.
Proficiency with common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.

Responsibilities

Drive sales and team performance by coaching AWMs, SLs, and Bear Builders to deliver a Guest experience that reflects the Experience First culture.
Manage payroll, forecasting, and scheduling based on business trends to achieve or surpass targets.
Create weekly schedules and determine associates’ daily assignments with the assistance of the AWM; direct their work, manage break schedules, and oversee daily tasks and priorities.
Make hiring and promotion decisions, considering the AWM’s feedback and recommendations.
Lead and inspire the team during scheduled shifts while enforcing and adhering to company policies, procedures, and standards.
Immediately communicate possible policy violations to the District Manager and/or Territory Manager for escalation to HR.
Coordinate disciplinary actions with the District Manager and HR as required, and deliver corrective actions to team members with the AWM’s assistance.
Maintain compliance in areas including store security and cash management, product confidentiality, safety, attendance, and business conduct.
Ensure merchandising displays and layouts follow brand standards and create an inviting, cohesive store environment.
Use independent judgment to maintain operational efficiency, uphold store safety procedures, and resolve Guest issues.
Oversee inventory management, including receiving, stocking, and inventory counts.
Partner with the AWM to build and develop a high-performing team that consistently delivers an exceptional Guest experience.