Full Time Assistant Store Manager - Rockingham Pack Mall

PACSUN•Salem, NH

10d

About The Position

The Assistant Store Manager assists the Store Manager in leading a customer-focused, sales-driven, profitable, and productive store. The role helps inspire and motivate the team, promote a customer-focused selling culture, ensure execution of the store’s KPIs, and hold employees accountable for following policies and procedures. The Assistant Store Manager may act as floor supervisor during non-peak periods and supports store operations, customer experience, visual standards, merchandise flow, and team development.

Requirements

Passion for product, brands, fashion, and trends.
Must be at least 18 years of age.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time-management skills.
Proficiency in math and strong computer skills.
Ability to work 32–40 hours per week and maintain schedule flexibility, including weekends, nights, and peak holiday periods.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Ensure team members deliver an engaging, positive, and authentic customer experience.
Handle customer situations in compliance with policies and procedures, attempt to resolve issues, and escalate as appropriate.
Maintain a clean, organized, and safe store and stockroom.
Share customer feedback with the leadership team to improve the customer experience.
Serve as floor supervisor when needed, including covering non-peak periods and breaks.
Hold self and others accountable for completing operational tasks.
Coach associates and provide feedback on performance.
Recognize and reward outstanding performance to support associate engagement.
Give associates direction to ensure they understand company directives and standards.
Prioritize and delegate tasks to meet operational needs.
Support and execute visual directives and maintain company visual standards.
Improve efficiency in store operational processes.
Maintain merchandise flow, filling, and presentation standards throughout the store and stockroom.
Ensure associates follow company policies, procedures, and Safety Program practices.
Demonstrate passion for PacSun products, brands, fashion, and trends, and encourage learning about them.
Model core values and inspire and motivate others.
Operate with integrity and confidentiality and set a positive example for leaders and associates.
Build cross-functional partnerships that support business results, transparency, collaboration, and accountability.
Represent PacSun in the industry and marketplace.
Recruit, identify, develop, and retain talent.
Lead company culture, norms, and conduct while remaining approachable and encouraging associate feedback.