Assistant Store Manager- Operations

DICK'S Sporting Goods • North Olmsted, OH

15d • $60,000 - $84,000

About The Position

The Assistant Store Manager of Operations leads operational execution in a fast-paced retail environment, with a focus on efficiency, accuracy, and a seamless athlete experience. The role coaches and develops teammates, optimizes processes, and ensures effective front- and back-of-house operations. It partners with the Store Manager on business planning, workforce management, staffing, and store performance, while directly managing Captains (Supervisors) and influencing the broader store team.

The position upholds merchandising, presentation, safety, loss-prevention, and operating standards; supports company programs; and helps create an inclusive, respectful environment for teammates and athletes. The role also supports hiring, training, performance management, scheduling, payroll oversight, and continuous improvement.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience.
• 1–3 years of retail management experience or customer-focused experience.

Responsibilities

• Partner with the Store Manager to develop and execute full-year business growth plans, including forecasting and planning 90 or more days ahead.
• Identify store opportunities and validate operational programs and processes, such as BOPIS and ship-from-store.
• Directly manage Captains (Supervisors) and lead the broader store team through coaching, development, and influence.
• Manage Captain performance, including development, annual reviews, and promotional recommendations; recommend discipline or termination when appropriate and ensure policy compliance.
• Ensure execution of merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
• Promote and lead company programs, including customer loyalty participation, warranty sales, and private label credit card enrollment.
• Model service, selling, and leadership behaviors that improve the athlete experience and provide accurate, knowledgeable product information.
• Lead, execute, and validate training initiatives, including cross-training leaders, and ensure teammates are equipped to serve athletes effectively.
• Coach teammates through regular exposure, hands-on feedback, stretch assignments, motivation, and development plans.
• Partner with the Store Manager on long-range workforce management and approve Captain staffing plans.
• Oversee payroll and staff scheduling to meet budget goals and adjust to athlete traffic and sales trends.
• Partner with the Store Manager and Captains to develop hiring strategies, source and interview candidates, and build strong teams.
• Make hiring decisions for Captains and hiring and termination decisions for hourly teammates based on Captain recommendations; coach Captains on interviewing and team building.
• Hold teammates accountable for operational guidelines, brand standards, customer service expectations, and company policies.
• Ensure store safety, loss prevention, and standard operating procedures are followed, including applicable laws and external guidelines.
• Maintain a welcoming and respectful environment for teammates and athletes.

Benefits

• Competitive total rewards package that may include incentives, equity, and benefits.
• Generous suite of benefits.
• Compliance with state paid leave requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED