Assistant Store Manager, Full-time

Goodwill of Greater Grand Rapids•Grand Rapids, MI

39d

About The Position

The Assistant Store Manager works in concert with the Store Manager to oversee hourly personnel and help operate a safe, clean, and friendly place of business. The role provides leadership through professional conduct, sound decision-making, effective communication, and setting a positive example for Goodwill staff. It supports customer and donor service, staff training, sales and production goals, merchandising, store procedures, reporting, cash handling, and building security. The position also performs frontline staff duties as assigned and supports Goodwill’s mission, activities, and initiatives.

Requirements

High school diploma or equivalent.
Solid mathematical skills.
Valid driver’s license.
Reliable personal transportation (personal vehicle).
Ability to meet the role’s physical and emotional demands, including lifting and moving items up to 50 pounds occasionally.
Well-developed sense of responsibility and coping ability.

Nice To Haves

Some managerial experience.
Some retail sales experience.

Responsibilities

Oversee the behavior of hourly personnel in concert with the Store Manager and help maintain a safe, clean, and friendly business.
Demonstrate professional behavior, decision-making, interpersonal communication, and leadership by example.
Greet and assist customers and donors promptly and provide excellent customer service.
Address customer and donor concerns or communicate them to the Store Manager.
Work with the Store Manager to ensure staff training is completed and support cross-training for Team Members.
Assist the Store Manager in meeting sales and production goals.
Maintain merchandising standards for stocking and resets, following sizing, categorizing, and pricing guidelines, and maintain backroom operating standards.
Assist in implementing and controlling store procedures and Goodwill policy.
Complete daily, weekly, and monthly reports accurately and on time.
Assist with daily and weekly cash handling and banking procedures.
Adhere to established store hours, check building security at opening and closing, and ensure store safety and security.
Fulfill frontline staff duties as assigned.
Follow Goodwill safety practices and attendance and punctuality standards.
Communicate Goodwill’s mission to customers and donors and promote and support Goodwill activities and initiatives.
Uphold Goodwill values and comply with organizational policies, procedures, safety programs, accreditation standards, and applicable state and federal laws and regulations.