Acima Assistant Store Manager

Acima•San Antonio, TX

1d•$14 - $16•Onsite

About The Position

The Assistant Store Manager reports to the Store Manager and assists with account management and sales while providing excellent customer service. The role works with Acima retail partners to process credit turn-down applications and web orders and convert them into Acima Leasing customers. Responsibilities also include reviewing lease applications, promoting Acima’s leasing benefits, and driving conversions. The position is performed at a retail partner store location. The position is paid hourly at $13.73–$15.67 per hour and may include performance-based bonuses or incentives paid monthly, subject to the applicable plan requirements. This is a full-time position. Store operations run Monday through Sunday, and actual workdays and hours vary, including evenings and weekends. Consistent in-person attendance is required. The role involves regular communication with coworkers and customers and is highly active, including standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing from time to time.

Requirements

Must be at least 18 years of age.
High school diploma or GED.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite and other relevant software applications.
Organized, with time-management skills and the ability to multitask.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Consistent in-person attendance.

Nice To Haves

Familiarity with rental or leasing industry practices.

Responsibilities

Drive customer growth through appropriate channels, including web, partner stores, and walk-ins.
Listen to customers, identify their needs, and fulfill them in a timely manner.
Educate customers about Lease-To-Own terms, payment terms, benefits, the application process, and the process from beginning to end.
Close the sales cycle by converting in-store and web applications and orders.
Work cooperatively with Acima partner stores across operational activities.
Report and communicate store and coworker activities and performance to the Store Manager.
Establish partnerships with retail store personnel to generate referrals and educate customers about the Lease-To-Own process.
Promptly address and resolve customer issues and complaints to maintain customer satisfaction and friendly service.
Cultivate a positive work environment to support coworker retention and minimize turnover and issues.
Review lease applications and promote Acima’s leasing benefits to drive conversions.

Benefits

Medical, dental, and vision insurance.
Life insurance, supplemental life insurance, and spouse/dependent life insurance.
Short-term and long-term disability insurance.
Flexible spending accounts and health savings accounts.
401(k) savings plan with company match.
Paid time off.
Legal insurance and identity theft protection plan.
Hospital indemnity, critical illness, accident insurance, and limited purpose plan.
Potential performance-based bonuses or incentives.
Career growth opportunities.
Weekly pay.
Discounts from Acima partners.