Assistant Store Manager - Operations

DICK'S Sporting Goods • Palmdale, CA

20d • $66,000 - $92,400 • Onsite

About The Position

The Assistant Store Manager of Operations leads operational execution in a fast-paced retail environment focused on efficiency, accuracy, and a seamless athlete experience. The role coaches and develops teammates, optimizes processes, and ensures the store operates effectively across front- and back-of-house functions. Working with the Store Manager and Captain (Supervisor) team, this position supports business planning, workforce management, hiring, training, merchandising, safety, and operational standards while helping create an inclusive, welcoming store environment.

Requirements

• 1–3 years of retail management experience or customer-focused experience.
• Strong problem-solving ability and analytical skills.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Collaborate with the Store Manager on full-year business growth plans, forecasting, and planning 90 or more days ahead; identify store opportunities and validate programs and processes such as BOPIS and ship-from-store.
• Directly manage Captains (Supervisors) and lead the broader store team through influence, coaching, and development; manage performance, reviews, promotion recommendations, and accountability for policies and procedures.
• Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment; lead company programs such as customer loyalty, warranty sales, and private label credit card enrollment.
• Model service, selling, and leadership behaviors that elevate the athlete experience, providing clear, accurate, and knowledgeable product information while anticipating athlete needs.
• Lead, execute, and validate training initiatives, including cross-training leaders; ensure teammates are equipped to deliver elevated experiences through coaching, development plans, and stretch assignments.
• Partner with the Store Manager on long-range workforce management and approve Captain staffing plans; oversee payroll and staff scheduling to meet budget goals and adapt to traffic and sales trends.
• Partner with the Store Manager and Captains on hiring strategies, sourcing, recruiting, and interviewing; make hiring decisions for Captains and hiring and termination decisions for hourly teammates based on Captain recommendations; coach Captains on hiring and team-building practices.
• Ensure teammates meet operational guidelines, brand standards, customer service expectations, and company policies; uphold safety, loss prevention, and standard operating procedures, and hold teammates accountable for compliance.
• Create a store environment where teammates and athletes are welcome and treated with respect; follow applicable laws and external governing guidelines.

Benefits

• Competitive total rewards package that could include incentive, equity, and benefits.
• Generous suite of benefits.
• Company compliance with all state paid leave requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed