Assistant Store Manager, SoNo Collection

sephora.com•Norwalk, CT

9d•$72,100 - $88,350•Onsite

About The Position

The Assistant Store Manager supports store operations, team leadership, and the client experience at Sephora’s SoNo Collection location. Working collaboratively with the Store Manager, this role helps ensure smooth daily operations and drives sales, profitability, and exceptional client service in a fast-paced retail environment. The role leads and develops the store team through recruiting, onboarding, coaching, performance feedback, appraisals, mentorship, and ongoing learning. It also supports client satisfaction and loyalty, resolves service concerns, maintains an immaculate and visually inspiring store, and ensures compliance with Sephora policies, procedures, and brand guidelines. The Assistant Store Manager optimizes inventory and staffing resources and adapts to changing priorities and opportunities. This is a full-time, salaried exempt, regular position requiring on-site work at The SoNo Collection in Norwalk, Connecticut. Availability for evenings, weekends, and holidays is required. The annual base salary range is $72,100 to $88,350; employees may also be eligible for bonuses. The actual salary offered may depend on qualifications, relevant experience, skills, education, certifications or licenses, business factors, and geographic location.

Requirements

Demonstrated success as a retail assistant manager in fast-paced, high-volume environments, driving results and elevating team performance through hands-on leadership.
Ability to recruit, inspire, and develop talent and foster an energetic, collaborative atmosphere.
Strong communication and interpersonal skills, including the ability to build trust and provide constructive feedback.
Commitment to coaching, mentorship, actionable feedback, learning, and accountability.
Experience creating personalized client experiences that build loyalty while balancing operational priorities and driving business growth.
Availability to work evenings, weekends, and holidays.
Ability to lift and carry up to 50 pounds, bend and stretch to stock shelves, stand and walk the sales floor for an entire shift, and work in a fragrance-filled environment.
Ability to handle and apply products to clients, with or without accommodation.

Responsibilities

Collaborate with the Store Manager to support smooth daily operations and deliver exceptional client experiences while driving sales and profitability.
Coach, inspire, and empower the team to meet performance goals and foster growth, development, and accountability.
Attract, hire, and onboard talent to build a diverse and inclusive team.
Provide real-time coaching, actionable feedback, mentorship, and ongoing support to develop associates.
Conduct performance appraisals and support team members’ career development and engagement.
Deliver outstanding client service, resolve concerns, and encourage engagement through loyalty programs and personalized experiences.
Maintain a visually inspiring, immaculate store environment and ensure compliance with policies, procedures, and brand guidelines.
Optimize inventory and staffing resources and adapt to shifting priorities and business opportunities.

Benefits

Medical, dental, and vision coverage for employees and dependents.
Company-paid disability and life insurance.
401(k) with a 4% match.
Flexible Spending Account (FSA) and Health Savings Account (HSA) programs.
Student Debt Retirement plan, with qualifying student loan payments earning the Sephora 401(k) match.
Vacation paid time off, sick paid time off, and protected leave.
Training, tuition reimbursement, and leadership development.
30% discount on merchandise and services, opportunities for free products or gratis, and flash sale discounts on LVMH brand products.
Free mental health and financial coaching resources with 24/7 access.
Volunteer and donation matching.