Seasonal Digital Lead - SoNo Collection

Pacsun Careers•Norwalk, CT

About The Position

The Seasonal Digital Lead supports the Store Manager and Assistant Store Managers in leading customer-focused, efficient, and productive digital fulfillment during the holiday season. The role focuses on Ship From Store (SFS), Buy Online Pick Up in Store (BOPIS), and Same Day Delivery, with primary responsibility for daily SFS execution and meeting fulfillment goals. This is a hands-on position that actively fulfills orders, works scheduled SFS hours, and partners with store leadership to use fulfillment hours effectively in response to holiday demand. The Seasonal Digital Lead motivates and guides associates through direction, coaching, feedback, and accountability for digital fulfillment standards and procedures. The position is seasonal and part-time, requiring 20–30 hours per week based on business needs. Availability is required from November 22 through December 24, 2026, including weekends, nights, and peak holiday periods. The role may require 1–3 overnight and/or early morning shifts during that period. Schedules are set by store leadership based on fulfillment volume and coverage needs. The job involves working in the sales floor, stockroom, and office areas, and in an open environment with fluctuating temperatures and standard lighting. Physical duties include frequently lifting or moving up to 20 pounds, occasionally lifting or moving up to 35 pounds, frequently sitting or standing for long periods, and climbing ladders as needed. Associates also regularly talk or hear and frequently sit, stand, walk, handle items, reach, twist, or squat. Vision requirements include close and distance vision, depth perception, and adjusting focus. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the role’s essential functions. Duties and responsibilities may change at any time.

Requirements

Strong organization and time-management skills, including the ability to prioritize competing demands in a fast-paced environment.
Ability to guide and motivate peers, communicate clear expectations, and follow through on assigned responsibilities.
Ability to work independently, solve routine fulfillment issues, and recognize when to involve store leadership.
Strong verbal and written communication skills.
Basic math proficiency and comfort using computers and digital fulfillment tools.
Knowledge of store product and a passion for brands, fashion, and the customer experience.
Ability to work 20–30 hours per week based on business needs.
Availability November 22 through December 24, 2026, including weekends, nights, and peak holiday periods; the role may require 1–3 overnight and/or early morning shifts.
Ability to frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
Ability to frequently sit or stand for long periods and climb ladders as needed.
Ability to maneuver around sales floor, stockroom, and office areas, and work in an open environment with fluctuating temperatures and standard lighting.
Ability to perform duties involving talking or hearing, sitting, standing, walking, handling items, reaching, twisting, squatting, and required close and distance vision, depth perception, and focus adjustment.

Nice To Haves

Previous retail, fulfillment, or team leadership experience.

Responsibilities

Ensure associates assigned to digital fulfillment provide an accurate, timely, and positive customer experience.
Own daily SFS execution during assigned shifts, including picking, packing, and shipping orders to meet fulfillment expectations.
Prioritize and delegate digital fulfillment tasks based on order age, service deadlines, and incoming demand.
Hold self and associates assigned to digital fulfillment accountable for order accuracy, productivity, and timely task completion.
Coach associates and provide feedback on fulfillment processes, technology, packaging standards, and performance.
Motivate associates by demonstrating core value behaviors and recognizing strong fulfillment performance.
Provide clear direction on digital fulfillment priorities, company directives, and standards.
Monitor order queues, backlog, and fulfillment progress; adjust workflow and escalate risks to store leadership.
Work scheduled SFS hours and partner with store leadership to align fulfillment coverage with demand, identify gaps, and use assigned hours effectively.
Support BOPIS and Same Day Delivery by ensuring orders are ready within required timelines and handoffs follow company procedures.
Resolve routine fulfillment issues within company guidelines and escalate inventory discrepancies, technology barriers, and customer concerns as appropriate.
Improve efficiency in picking, packing, and shipping while maintaining product integrity and order accuracy.
Maintain clean, organized, and safe fulfillment and order staging areas; monitor packing supplies and communicate replenishment needs.
Communicate completed work, remaining orders, and follow-up needs to store leadership and the next fulfillment shift.