Seasonal Digital Lead - SoNo Collection

PACSUN•Norwalk, CT

3d•Onsite

About The Position

The Seasonal Digital Lead supports the Store Manager and Assistant Store Managers in leading customer-focused, efficient, and productive digital fulfillment during the holiday season. The role focuses on Ship From Store (SFS), Buy Online Pick Up In Store (BOPIS), and Same Day Delivery, with primary responsibility for daily SFS execution and meeting fulfillment goals. The lead provides direction and coaching, demonstrates core value behaviors, and holds themselves and assigned associates accountable to fulfillment standards and procedures. This is a hands-on role that actively picks, packs, and ships orders, works scheduled SFS hours, and partners with store leadership to use fulfillment hours effectively in response to holiday demand. It is a seasonal, part-time position requiring 20–30 hours per week based on business needs, with availability from November 22 through December 24, 2026. Availability must include weekends, nights, and peak holiday periods; the role may also require 1–3 overnight and/or early-morning shifts. Store leadership determines schedules based on fulfillment volume and coverage needs.

Requirements

Strong organization and time-management skills, including the ability to prioritize competing demands in a fast-paced environment.
Ability to guide and motivate peers, communicate clear expectations, and follow through on assigned responsibilities.
Ability to work independently, resolve routine fulfillment issues, and recognize when to involve store leadership.
Strong verbal and written communication skills.
Basic math proficiency.
Comfort using computers and digital fulfillment tools.
Knowledge of store products and a passion for brands, fashion, and the customer experience.
Ability to work 20–30 hours per week based on business needs.
Availability November 22 through December 24, 2026, including weekends, nights, and peak holiday periods.
Ability to work 1–3 overnight and/or early-morning shifts during the November 22–December 24 period, if required.
Frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
Frequently sit or stand for long periods and climb ladders as needed.
Ability to talk or hear regularly; sit, stand, walk, handle or feel items, reach, twist, or squat frequently; and maneuver around sales floor, stockroom, and office areas.
Close and distance vision, depth perception, and ability to adjust focus.
Ability to work in an open environment with fluctuating temperatures and standard lighting.

Nice To Haves

Previous retail, fulfillment, or team leadership experience.

Responsibilities

Ensure associates assigned to digital fulfillment provide an accurate, timely, and positive customer experience.
Own daily SFS execution during assigned shifts by picking, packing, and shipping orders to meet fulfillment expectations.
Prioritize and delegate fulfillment tasks based on order age, service deadlines, and incoming demand.
Hold self and assigned associates accountable for order accuracy, productivity, and timely completion of tasks.
Coach associates and provide feedback on fulfillment processes, technology, packaging standards, and performance.
Motivate associates by demonstrating core value behaviors and recognizing strong fulfillment performance.
Give associates clear direction on fulfillment priorities, company directives, and standards.
Monitor order queues, backlog, and fulfillment progress; adjust workflow and escalate risks to store leadership.
Work scheduled SFS hours and partner with store leadership to align fulfillment coverage with demand, identify gaps, and use assigned hours effectively.
Support BOPIS and Same Day Delivery by ensuring orders are ready on time and handoffs follow company procedures.
Resolve routine fulfillment issues within company guidelines and escalate inventory discrepancies, technology barriers, and customer concerns as appropriate.
Improve picking, packing, and shipping efficiency while maintaining product integrity and order accuracy.
Maintain clean, organized, and safe fulfillment and order staging areas; monitor packing supplies and communicate replenishment needs.
Communicate completed work, remaining orders, and follow-up needs to store leadership and the next fulfillment shift.